Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan May

Spout Spring,VA

Summary

Detailed Quality Coordinator with experience increasing product tractability through research and implementation of new QA standards. Focused, determined and comfortable completing multiple tasks in fast-paced environment. Excellent coaching and mentoring skills. Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing and optimizing procedures. Hands-on Quality Coordinator with many years guiding QA activities and working with cross-functional teams. Organized, friendly and gifted with exceptional troubleshooting and critical-thinking skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I would be a great asset to the role of Unit Manager for the Observation Unit here at Centra.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Clinical Quality Coordinator

Centra Health
Lynchburg, VA
05.2023 - Current
  • Collaborated with other team members to perform internal QA audits. This includes, but not limited to, pain assessment charting, weekly skin audits, daily safety audit, hand hygiene, care and documentation of internal and external urinary catheter care and central venous catheters.
  • Have worked with unit providers in implementing new protocols for the EDO department and provided education to the staff on these new protocols.
  • Performed follow-up evaluations with staff to determine efficacy of previously implemented corrective measures, recommending subsequent actions based on findings.
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Led staff education efforts on quality assurance (QA) and quality management policies, improving production outcomes. Providing group, one on one education and written education on countless learning opportunities as they have been identified through staff recognition, safety reports and provider input.
  • Lead the competency validation of staff within the EDO.
  • Recommended improvements to systems and procedures for improved patient outcomes.
  • Managed schedules of team of 30-40 personnel to keep shifts properly staffed.
  • Communicated with staff to inform of schedule changes, cancellations or additions through out the schedule period.
  • Sent out frequent email reminders of scheduled meetings to participants and any other needs related to scheduling.
  • Entered information in a timely manner with in the kronos system to report and update changes with staffing needs.
  • Communicated schedule changes to appropriate department personnel.
  • Have worked closely with my unit manager in identifying and maintaining the smooth running of the EDO.
  • Maintained professionality and efficiency while working closely with leadership.
  • I post and update information on the units huddle board weekly. This includes how the unit is doing as a whole with QA measure, updated F5 information and upcoming education needs. I also send out a unit scorecard to all the staff with this information through email monthly.
  • I developed an individual staff scorecard that I send out monthly to each staff member to keep them aware of how they are doing with documentation of pain assessments, medication administration, there is renewal information for their ACLS, BLS, and NIH certification needs as well. Also included is how they have done throughout the month with clocking in and out, skipping meals and there is a continuous record of occurrences for the year.
  • I worked closely with my unit manger in providing her with information for the evaluation process of each employee this year.

Staff/Charge Nurse Within the EDO

Centra Health
Lynchburg, VA
07.2016 - Current
  • Coordinated and performed patient admissions, transfers and discharges.
  • Directed unit staff and promoted quality care for diverse patients.
  • Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals
  • Built and maintained strong working relationships between nursing departments and other disciplines.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Organized and delegated tasks during rapid response and high-pressure code situations.
  • Audited patient charts in real-time, verifying accuracy and completion of information.
  • Distributed assignments to RNs, LPNs and resident advisors, guided work and delivered training to promote proper care standards for patients.
  • Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
  • Advised, coached and mentored both experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
  • Reviewed staffing patterns and census of nursing units, meeting staffing needs and budgetary controls.
  • Oversaw medication administration, monitored distribution and documented responses.
  • Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
  • Supported physicians and consultants with tests and procedures.
  • Complied with OSHA programs, maintaining safe and clean working environment.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Observed strict safety measures, including checking medication dosages before administration to patients.

Shift Manager Pulmonary Department

Centra Health
Lynchbrug, VA
06.2002 - 06.2016
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Counseled with employees when disciplinary measures were needed.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various policy and procedures.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance through daily, weekly and monthly audits.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team performance and identified opportunities for improvement. Providing education opportunities to staff members.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Worked with our lead preceptors to manage learning needs, competencies, and scheduling needs.
  • Planned and led team meetings to communicate new and ongoing priorities within the organization through emails, staff meeting and daily huddles.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • I did leader rounding on each patient and staff member daily to identify and resolve any concerns, issues or needs.
  • Maintained a respectful and professional relationship with supervision and my unit manager to promote the daily smooth running of the unit.

Staff/Charge Nurse Pulmonary Unit

Centra Health
Lynchburg, VA
08.1988 - 06.2002
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Built and maintained excellent rapport with patients and loved ones.
  • Administered injections, medications and wound care according to needs.
  • Maintained comprehensive patient care plans and monitored staff's implementation of physician's orders.
  • Oversaw delivery of high-quality, cost-effective care with focus on patient safety, comfort and dignity.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Answered patient questions and provided take-home materials for further information.
  • Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Maintained comprehensive base of unit supplies to meet expected patient demands, public health emergencies and mass casualty incidences.
  • Oversaw patient immunization, supporting nurses through vaccine-specific training and supervising administration.
  • Directed unit staff and promoted quality care for diverse patients.
  • Delegated assignments to RNs, LPNs and nursing assistants to guide work and promote delivery of proper care to meet patients standard of care.
  • Organized and delegated tasks during rapid response and high-pressure code situations.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Built and maintained strong working relationships between nursing department and other disciplines.
  • Coordinated and performed patient admissions, transfers and discharges.
  • Assessed and assisted patients with diverse range and comorbid chronic diagnoses.
  • Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
  • Educated patients, caregivers and families on diagnoses, treatment and disease prevention.
  • Complied with OSHA programs, maintaining safe and clean working environment.
  • Oversaw medication administration, monitored distribution and documented responses.

Nursing Assistant on 3D Medical Floor

Centra Health
Lynchburg, VA
06.1983 - 08.1988
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assessed vitals and noted medical information to report changes to my primary RN.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Implemented fall prevention techniques as specified in plan of care.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Collected specimens and packaged for laboratory transport to complete diagnostic tests.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented information in patient charts and communicated status updates to my primary RN.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

Education

Bachelor of Science - Nursing

Liberty University
Lynchburg, VA
08.2015

Registered Nurse Diploma

Lynchburg General School of Nursing
Lynchburg, VA
06.1988

High School Diploma -

Heritage High School
Lynchburg, VA
06.1985

Skills

  • Complex Problem Solving
  • Lean Manufacturing Methodologies
  • Complaint Resolution
  • Performance Monitoring
  • Staff Supervision
  • Employee Training
  • Team Collaboration
  • Customer Service
  • Quality Improvements Implementation
  • Critical Thinking
  • Attention to Detail
  • Time Management
  • Deadline Adherence
  • Strong Work Ethic
  • Friendly, Positive Attitude
  • Interpersonal Communication
  • Relationship Building
  • Team Building

Certification

  • Certified Medical Surgical Registered Nursing - [18 Years]

Timeline

Clinical Quality Coordinator

Centra Health
05.2023 - Current

Staff/Charge Nurse Within the EDO

Centra Health
07.2016 - Current

Shift Manager Pulmonary Department

Centra Health
06.2002 - 06.2016

Staff/Charge Nurse Pulmonary Unit

Centra Health
08.1988 - 06.2002

Nursing Assistant on 3D Medical Floor

Centra Health
06.1983 - 08.1988

Bachelor of Science - Nursing

Liberty University

Registered Nurse Diploma

Lynchburg General School of Nursing

High School Diploma -

Heritage High School

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Susan May