Susan Mays
Monticello,KY
Summary
Seasoned Operations Manager and talented leader with 31 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
11
11
years of professional experience
Work History
Operations Manager
Triton Research Call Center
- Planned, directed, and coordinated the operations of Triton Research Call Center
- Duties and responsibilities included formulating policies, managing daily operations, and planning the use of scripts and human resources
- Managed administration tasks, such as personnel, purchasing, and other administrative services.
Political Marketing Manager
Grassfire LLC
02.2012 - 10.2022
- Researched conditions in local, regional, and national geographic locations
- Gathered information to determine potential voters to plan a marketing or advertising campaign
- Gathered information on competitors, for methods of marketing to reach certain demographics.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed creative briefs for internal designers, ensuring alignment with overall marketing objectives and brand guidelines.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Used data analytics to track lead generation campaigns and improve quality.
- Managed workflow between staff, coordinating documents and creative material distribution.
Education
Multimedia Web Design, Art, and Creative Writing -
Portland Community College
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Operations Monitoring
- Staff Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Workflow Optimization
- Strategic Planning
- Project Leadership
- Project management abilities
- Process Improvement
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
- Organizational Management
- Superb time management skills
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Project planning and development
- Logistics Management
- Delegation
- Invoice Processing
- Conflict Mediation
- Customer Retention
- Assignment Delegation
- Work flow planning
- Cost Reduction
- Business Administration
- Business Planning
- Data Management
- Unsurpassed work ethic
- Cross-Functional Collaboration
- Risk Management
- Budget Development and Management
- Cross-functional communications
- Complex problems analysis
- Business Development
- Forecasting and Scheduling
- Performance reporting
- Customer relations specialist
- Negotiation
- Building and Facility Management
- Solutions Development
- Contract Management
- Expense Reports
- Cultural Awareness
Accomplishments
Worked with no-Lables Jacksonville FL and finished doing UT 2023
Bettsy Jonson for Governor Oregon 2022 Finished and completed
2023 March Worked on a Ban of Natural Gas in Citywide Finished and completed
2024 MI Recall Voss Finished and completed
2024 MO Tribal campaign Finished and completed
and 2024 Portland ME Independent Finished and completed
Entrepreneurship
- Aggressive Advertising, Located and contacted potential clients to offer flier advertising services, including small local businesses and larger franchise locations.
- Honeysuckle Cleaning, Oversaw and managed operations of construction site cleaning company.
- Java Kiss Coffee, Coffee roasting and manufacturing.
References
- Lee Vasche, lee@tritonpolling.com
- Walter Prentice, w.prentice@sbcglobal.net
- Mike Shuman, boggytrades@gmail.com
Timeline
Political Marketing Manager
Grassfire LLC
02.2012 - 10.2022
Operations Manager
Triton Research Call Center
Multimedia Web Design, Art, and Creative Writing -
Portland Community College
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