Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Susan McAdams

Galveston

Summary

Well-qualified manager familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

21
21
years of professional experience

Work History

Sales Assistant

Tina’s on the Strand
01.2014 - 02.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate Supervisor

Westend Gallery and Decor
06.2010 - 02.2014
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
  • Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
  • Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
  • Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
  • Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
  • Streamlined store operations by optimizing staff schedules, reducing overhead costs, and identifying inefficiencies.
  • Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
  • Implemented targeted marketing campaigns that attracted new customers and increased brand awareness in the local community.

Business Owner

Self Employed Web
07.1996 - 06.2005
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Education

Associates - Criminal Justice

Galveston College
Galveston, TX
03.2014

Skills

    Ability to work with public in several capacities Work well independently and quietly

Accomplishments

VP of PTK, Deans list and personal tutor.

Languages

Spanish
Limited Working

Timeline

Sales Assistant

Tina’s on the Strand
01.2014 - 02.2017

Sales Associate Supervisor

Westend Gallery and Decor
06.2010 - 02.2014

Business Owner

Self Employed Web
07.1996 - 06.2005

Associates - Criminal Justice

Galveston College

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