Susan M. Carpenter

Since relocating to Arizona, focused on volunteering and outreach efforts to know the greater Tucson area.

• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Strengthened communication skills through regular interactions with others.

• Originates and leads Human Resources practices and objectives that will provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment to support PPL’s strategic objectives, and the recruitment and on-going development of a superior workforce.
• Strategic evaluation and implementation of services, policies, and reports to the CFO as a strategic partner to the leadership; and assists and advises the Executive Team on Human Resource strategic initiatives.
• Direct and participate in the administration of the classification and compensation plan; establish job specifications and salary ranges for all positions; initiate and conduct surveys; analyze, evaluate and make recommendations on proposed reclassifications and salary structure.
• Direct the recruitment, interviewing, selection and placement of employees hired by PPL; establish and administer the performance appraisal programs; administer promotions, transfers and separation procedures of current employees.
• Responsible for annual benefit plan design, changes and enhancements to achieve superior benefit package and looks for initiatives for cost reduction.
• Ensure leadership team is effectively utilizing company recognition, communication and survey feedback process improvement to be recognized as an Employer of Choice.

• Responsible for the execution of strategic planning and delivery processes for talent management, performance management and associate engagement for a district of 9 stores, 1300 associates and approximately $300 million in annual sales.
• Develop a workforce to achieve excellence in driving business results, customer service and company values.
• Provide coaching and thought leadership on all Human Resource processes to District / Regional Leaders, Store Leadership and Associates, including conflict management and disciplinary actions.
• Effectively managed HR review sessions and high-level talent/succession planning.
• Actively supervised staffing, recruiting, developing community partnerships and hiring management and hourly employees.
• Ensured leaders are effectively utilizing company recognition, communication and Employer of Choice survey processes.
• Provided effective leadership in the execution of organizational change initiatives impacting the district and stores.
• Strong project management skills to include rolling out new processes and system implementations effectively and successfully.

• Responsible for attracting, motivating and retaining a high-performing diverse workforce.
• Managed and executed learning programs, career development and reward and recognition programs.
• Responsible for employee relations and maintaining a positive employee environment.
• Provided coaching at all levels in the organization as well as guidance on performance management.
• Responsible for all staffing needs within the store and building community partnerships.
• Possessed ability to influence business issues while handling multiple projects and initiatives.