Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SUSAN MCCABE

San Antonio,US

Summary

Flexible and adaptable, with a desire to learn new techniques and processes. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the any new practices and business. Excellent communication and detail-oriented skills. During peak hours, you have the ability to maintain a positive attitude and a great sense of humor.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Hostess

Applebee's Grill + Bar
09.2025 - Current
  • Greeted and seated guests, ensuring optimal first impressions and smooth dining experiences.
  • Managed reservations and waitlists using digital systems, optimizing table turnover rates.
  • Collaborated with kitchen and service staff to maintain efficient communication during peak hours.
  • Trained new team members on hospitality standards and operational procedures for seamless onboarding.
  • Monitored dining area cleanliness and ambiance, enhancing guest comfort and satisfaction levels.
  • Addressed guest inquiries and concerns promptly, ensuring high-quality customer service standards were met.

Cashier/Barista

U.T Health Multi-Specialty and Research Hospital (Aerotek)
07.2025 - 09.2025
  • Processed customer transactions accurately using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to maintain organized and clean checkout areas.
  • Trained new cashiers on operational procedures and best practices for efficiency.
  • Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
  • Maintained compliance with safety and sanitation standards during all interactions.

Cashier/Barista

Baptist Health System, St. Lukes Hospital
05.2023 - 04.2025
  • Helped keep cafeteria stocked for daily operations
  • Ensure hospital guest are treated with the up most respect
  • Ensure register is reconciled before opening and closing with operating supervisor
  • Stepped in often to cover dish room shifts

Food Service Manager

AAFES
10.2007 - 01.2022
  • Orchestrated positive customer experiences at all stages by overseeing every aspect of food operations.
  • Employee schedules and timesheets were reviewed and approved by me.
  • Ensured that company policies and procedures for food safety, sanitation, and quality were followed.
  • Was in charge of coordinating and organizing all of the restaurant’s inventory.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • In charge of balancing cash registers, reconciling transactions, and depositing the establishment’s earnings to the bank each scheduled shift.

Target

Starbucks store mgr
01.2004 - 10.2007
  • Counted and tracked food stock and supply levels in order to reorder when supplies were running low.
  • Performed shift change tasks to keep the store organized and efficient each day.
  • Promoted customer loyalty by efficiently handling food and service complaints.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.

Medical Office Assistant

Kellum Medical Group Family Practice
09.2001 - 11.2002
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and checking in patients.
  • Accurately gathered personal, billing, and medical information for unlimited number of patients per day.

Food Service Manager

McDonald's
08.1990 - 09.2001
  • Ensured that company policies and procedures for food safety, sanitation, and quality were followed.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Improved customer retention by resolving escalated customer issues.
  • In charge of balancing cash registers, reconciling transactions, and depositing the establishment’s earnings to the bank each scheduled shift.
  • Taught employees proper cooking techniques, as well as safety rules and productivity strategies.
  • Inspired employees to work at their highest levels of efficiency and quality.

Education

High School -

John Jay High School
San Antonio, TX
01.1988

Bachelor of Science - Health Information Management (Online)

American Public University

Certificate - Medical Billing and Coding

Coursera (Online)
San Antonio, TX
01.2023

Fashion Merchandising - undefined

Texas Vocational School
San Antonio, TX
01.1989

Skills

  • Strong communication skills; Customer service oriented
  • Outstanding cleanliness; Regulatory compliance
  • Problem resolution
  • Effective multitasking
  • Patience and empathy
  • Cleaning and sanitation

Certification

Learn2Serve Texas Food Manager Certification Program eff. 9/21/25 and expires 5 years from date of issue. cert. number TX-FM-342005 Learn2Serve Texas Alcoholic Beverage Commission Seller Training Certification expires 9/20/27 certificate # 10777687 360Training Learn2Serve Food Handlers Expires 9/19/28 certificate# L2S-FH-000039526857

Timeline

Hostess

Applebee's Grill + Bar
09.2025 - Current

Cashier/Barista

U.T Health Multi-Specialty and Research Hospital (Aerotek)
07.2025 - 09.2025

Cashier/Barista

Baptist Health System, St. Lukes Hospital
05.2023 - 04.2025

Food Service Manager

AAFES
10.2007 - 01.2022

Target

Starbucks store mgr
01.2004 - 10.2007

Medical Office Assistant

Kellum Medical Group Family Practice
09.2001 - 11.2002

Food Service Manager

McDonald's
08.1990 - 09.2001

Bachelor of Science - Health Information Management (Online)

American Public University

Certificate - Medical Billing and Coding

Coursera (Online)

Fashion Merchandising - undefined

Texas Vocational School

High School -

John Jay High School

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