SUSAN MCCABE
San Antonio,US
Summary
Flexible and adaptable, with a desire to learn new techniques and processes. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the any new practices and business. Excellent communication and detail-oriented skills. During peak hours, you have the ability to maintain a positive attitude and a great sense of humor.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Hostess
Applebee's Grill + Bar
San Antonio, TX
09.2025 - Current
- Greeted and seated guests, ensuring optimal first impressions and smooth dining experiences.
- Managed reservations and waitlists using digital systems, optimizing table turnover rates.
- Collaborated with kitchen and service staff to maintain efficient communication during peak hours.
- Trained new team members on hospitality standards and operational procedures for seamless onboarding.
- Monitored dining area cleanliness and ambiance, enhancing guest comfort and satisfaction levels.
- Addressed guest inquiries and concerns promptly, ensuring high-quality customer service standards were met.
Cashier/Barista
U.T Health Multi-Specialty and Research Hospital (Aerotek)
San Antonio, TX
07.2025 - 09.2025
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain organized and clean checkout areas.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Monitored inventory levels, restocking supplies as needed to ensure smooth operations.
- Maintained compliance with safety and sanitation standards during all interactions.
Cashier/Barista
Baptist Health System, St. Lukes Hospital
San Antonio, TX
05.2023 - 04.2025
- Helped keep cafeteria stocked for daily operations
- Ensure hospital guest are treated with the up most respect
- Ensure register is reconciled before opening and closing with operating supervisor
- Stepped in often to cover dish room shifts
Food Service Manager
AAFES
San Antonio, TX
10.2007 - 01.2022
- Orchestrated positive customer experiences at all stages by overseeing every aspect of food operations.
- Employee schedules and timesheets were reviewed and approved by me.
- Ensured that company policies and procedures for food safety, sanitation, and quality were followed.
- Was in charge of coordinating and organizing all of the restaurant’s inventory.
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
- In charge of balancing cash registers, reconciling transactions, and depositing the establishment’s earnings to the bank each scheduled shift.
Target
Starbucks store mgr
San Antonio, TX
01.2004 - 10.2007
- Counted and tracked food stock and supply levels in order to reorder when supplies were running low.
- Performed shift change tasks to keep the store organized and efficient each day.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
Medical Office Assistant
Kellum Medical Group Family Practice
San Antonio, TX
09.2001 - 11.2002
- Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and checking in patients.
- Accurately gathered personal, billing, and medical information for unlimited number of patients per day.
Food Service Manager
McDonald's
San Antonio, TX
08.1990 - 09.2001
- Ensured that company policies and procedures for food safety, sanitation, and quality were followed.
- Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
- Improved customer retention by resolving escalated customer issues.
- In charge of balancing cash registers, reconciling transactions, and depositing the establishment’s earnings to the bank each scheduled shift.
- Taught employees proper cooking techniques, as well as safety rules and productivity strategies.
- Inspired employees to work at their highest levels of efficiency and quality.
Education
High School -
John Jay High School
San Antonio, TX01.1988
Bachelor of Science - Health Information Management (Online)
American Public University
Certificate - Medical Billing and Coding
Coursera (Online)
San Antonio, TX01.2023
Fashion Merchandising - undefined
Texas Vocational School
San Antonio, TX01.1989
Skills
- Strong communication skills; Customer service oriented
- Outstanding cleanliness; Regulatory compliance
- Problem resolution
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
Certification
Learn2Serve Texas Food Manager Certification Program eff. 9/21/25 and expires 5 years from date of issue. cert. number TX-FM-342005 Learn2Serve Texas Alcoholic Beverage Commission Seller Training Certification expires 9/20/27 certificate # 10777687 360Training Learn2Serve Food Handlers Expires 9/19/28 certificate# L2S-FH-000039526857
Timeline
Hostess
Applebee's Grill + Bar
09.2025 - Current
Cashier/Barista
U.T Health Multi-Specialty and Research Hospital (Aerotek)
07.2025 - 09.2025
Cashier/Barista
Baptist Health System, St. Lukes Hospital
05.2023 - 04.2025
Food Service Manager
AAFES
10.2007 - 01.2022
Target
Starbucks store mgr
01.2004 - 10.2007
Medical Office Assistant
Kellum Medical Group Family Practice
09.2001 - 11.2002
Food Service Manager
McDonald's
08.1990 - 09.2001
Bachelor of Science - Health Information Management (Online)
American Public University
Certificate - Medical Billing and Coding
Coursera (Online)
Fashion Merchandising - undefined
Texas Vocational School
High School -
John Jay High School