Susan Mcclain Koszuta
Helotes,TX
Summary
Dedicated and safety-focused Special Needs Lift Bus Operator at NISD, skilled in optimizing routes and enhancing customer satisfaction. Proven ability to maintain compliance with DOT regulations while delivering exceptional service. Strong communication and problem-solving skills, ensuring timely transportation for passengers with mobility needs. Committed to promoting a culture of safety and efficiency.
Overview
24
24
years of professional experience
Work History
Special Needs Lift Bus Operator
NISD
10.2021 - Current
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer satisfaction through timely deliveries and professional communication.
- Reduced vehicle downtime through proactive maintenance coordination with fleet management personnel.
- Ensured accurate record-keeping with diligent completion of driver logs and paperwork.
- Collaborated with dispatchers for efficient scheduling and prompt issue resolution.
- Maintained vehicle safety by conducting thorough pre-trip and post-trip inspections.
- Navigated challenging road conditions, ensuring safe transportation of goods and passengers.
- Displayed excellent map reading skills, ensuring accurate navigation during trips without GPS assistance.
- Contributed to team success by providing backup support for fellow drivers during peak periods or absences.
- Demonstrated strong knowledge of DOT regulations, maintaining compliance at all times.
- Promoted a culture of safety within the team by adhering to all company guidelines and reporting issues promptly.
- Exceeded expectations in performing additional tasks when necessary, such as completing emergency pickups or assisting other departments.
- Improved route efficiency by consistently analyzing and optimizing delivery routes.
- Skilled driving in poor weather conditions.
- Kept vehicles well maintained and clean for pleasant passenger experiences.
- Skilled in operation of automatic and standard transmission vehicles.
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Transported physically disabled people to appointments and places of employment.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Class B CDL Driver
Northside Independent Sch District
10.2021 - 05.2025
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Enhanced customer satisfaction through timely deliveries and professional communication.
- Reduced vehicle downtime through proactive maintenance coordination with fleet management personnel.
- Ensured accurate record-keeping with diligent completion of driver logs and paperwork.
- Collaborated with dispatchers for efficient scheduling and prompt issue resolution.
- Maintained vehicle safety by conducting thorough pre-trip and post-trip inspections.
- Navigated challenging road conditions, ensuring safe transportation of goods and passengers.
- Displayed excellent map reading skills, ensuring accurate navigation during trips without GPS assistance.
- Contributed to team success by providing backup support for fellow drivers during peak periods or absences.
- Demonstrated strong knowledge of DOT regulations, maintaining compliance at all times.
- Promoted a culture of safety within the team by adhering to all company guidelines and reporting issues promptly.
- Exceeded expectations in performing additional tasks when necessary, such as completing emergency pickups or assisting other departments.
- Improved route efficiency by consistently analyzing and optimizing delivery routes.
- Skilled driving in poor weather conditions.
- Kept vehicles well maintained and clean for pleasant passenger experiences.
- Skilled in operation of automatic and standard transmission vehicles.
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Transported physically disabled people to appointments and places of employment.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Education
None - Business Administration
05.1986
Economics, sales, business fundamentals,
None - Business Administration
05.1979
None - Merchandising
05.1976
Skills
- Clean driving record
- Vehicle inspection
- Fuel efficiency
- Defensive driving
- Accurate recordkeeping
- Wheelchair support
- Vehicle maintenance
- Weather conditions adaptation
- Traffic laws compliance
- Safe driving practices
- Effective communication skills
- Safe driving skills
- Troubleshooting skills
- Customer relations skills
- Special needs
- Passenger assistance
- Mobility support
- Route navigation
- GPS mapping
- Route planning
- Incident reporting
- Valid state license
- GPS applications
- Optimizing routes
- Lights, brakes, and wiper testing
- Wheelchair assistance
- Vehicle equipment testing
- Basic repair procedures
- Scheduling pickups
- Bus inspections
- Traffic regulation observance
- Traffic law adherence
- Adjusting routes
- Mapping skills
- Safety practices
- Inclement weather driving
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Safety-focused
- Multitasking and organization
- Pre-trip inspections
- Clear communication
- Team collaboration
- Transporting students
- Passenger safety
- Commercial driving
- Vehicle inspections
- Local traffic regulations
- Passenger interaction
- GPS navigation
- Conflict resolution
- First aid
- DOT standards
- Physical stamina
- Local routes
- Traffic laws
- Disability awareness
- DOT regulations
- Regulatory compliance
- Technology-based navigation
- Air brake certification
- Local traffic laws
- Technology-driven navigation
- Defensive driving expert
- Safe driving techniques
- Strong safety history
- Route schedule adherence
- Bus maintenance
- Navigation and road safety
- Dispatch communication
- Schedule management
- Passenger service and safety
- Customer relations
- Wheelchair and scooter security
Accomplishments
Lead driver for bus convoys, dispatch fill in.
Tennis, Pickleball, cooking, tailoring, upholstery, driving
Fill in for dispatch functions, cold runs as needed,
Sub driver.
Timeline
Special Needs Lift Bus Operator - NISD
10.2021 - Current
Class B CDL Driver - Northside Independent Sch District
10.2021 - 05.2025
Merced College - None, Business Administration
Tidewater Community College - None, Business Administration
Bauder Fashion And Merchandising College - None, Merchandising
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