Summary
Overview
Work History
Education
Skills
Timeline
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Susan McCoy

Spring Valley,CA

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

48
48
years of professional experience

Work History

Checkout Advocate

Target
El Cajon, CA
11.2021 - Current
  • Greet guests and provide excellent customer service.
  • Answer guest questions regarding store policies and services.
  • Maintain knowledge of current sales promotions, events and policies regarding payment methods, security practices.
  • Explain all return procedures clearly to guests when needed.
  • Demonstrate a friendly attitude towards co-workers and customers alike.
  • Provide assistance to other departments when needed during peak hours or special events.
  • Manage checkout processes by scanning items, entering prices, accepting payments, and giving appropriate change.
  • Train and mentor new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Support Partner Supervisor

Mental Health Systems Inc.
San Diego, CA
08.2004 - 11.2020
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Senior Bank Teller

Washington Mutual
San Diego , CA
01.2001 - 09.2004
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Office Manager

VetSmart
Chula Vista, CA
07.1998 - 01.2001
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.

Bank Manager

Home Savings Of America
San Diego, CA
05.1976 - 08.1996
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Identified and capitalized on community business opportunities with effective networking.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Assessed employee performance and developed improvement plans.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Oversaw high-volume accounting operations with 20-person team focused on efficient budget administration, AP/AR and other financial management needs.
  • Increased new bank relationships within local community through execution of quarterly promotions.

Education

High School Diploma -

La Mirada High School
La Mirada, CA
06.1973

Skills

  • Community Resources
  • Behavior mirroring
  • Client needs assessment
  • Critical thinking
  • Organization and Time management
  • Written Communication
  • Cultural awareness
  • Team Building
  • Business Development
  • Relationship building and management
  • Sales professional
  • Staff Management
  • Cash handling expertise

Timeline

Checkout Advocate

Target
11.2021 - Current

Support Partner Supervisor

Mental Health Systems Inc.
08.2004 - 11.2020

Senior Bank Teller

Washington Mutual
01.2001 - 09.2004

Office Manager

VetSmart
07.1998 - 01.2001

Bank Manager

Home Savings Of America
05.1976 - 08.1996

High School Diploma -

La Mirada High School

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Susan McCoy