Susan McDonough
Bridgewater,Massachusetts
Summary
Salon Coordinator with 10 years maintaining the day-to-day operations of a successful salon. Exceptional customer service and communication skills.
Excellent organizational, communication and product sales aptitude.
Interview, Hire & Train potential employee's
Overview
28
28
years of professional experience
Work History
District Manager
Salon Ps
Cleveland, OH
08.2012 - Current
- District manager for assistant living Communities in the Boston area.
- Over see, open and staff stylist salons for new communities.
- Performed inventory and restocking assignments as necessary.
- Handled client complaints calmly and professionally.
- Inventoried, ordered and stocked salon product line.
- Hired, trained and supervised a team of 17 Stylists.
- Recruited, hired and trained new candidates for position.
- Offered constructive feedback and contributed ideas at weekly staff meetings.
- Monitored team performance, including developing performance improvement plans.
- Plan events to generate new client base.
- Maintain communications with community executive directors.
Hair Stylist/Manager
The Hair Saloon
Mansfield, MA
03.2007 - 08.2012
- Shampooed, conditioned and blow dried clients’ hair.
- Anticipated salon guest concerns and addressed them immediately.
- Followed through with client requests in a timely manner.
- Served as a primary point of contact for members and guests for information on spa products and services.
- Handled guest complaints calmly and professionally.
- Maintained expert knowledge and awareness of salon appointment availability.
- Cleaned spa according to State Massachusetts safety and sanitary regulations.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Inventoried, ordered and stocked salon product line.
- Cut and prepare highlighting foils.
- Promoted salon-exclusive products to increase retail sales.
- Recorded inventory sales into the spa’s weekly income report.
- Consultations with clients to assure appropriate style for both men and women.
Stylist/Owner
From Head to Toe
Boston, MA
03.1996 - 05.2007
- Reduced and controlled company expenses
- Drove the short-term and advanced promotional planning processes.
- Conducted ongoing reviews of all employees
- Designed the financial model for a new business unit.
- Planned and conduct 1 staff meeting per month, with an emphasis on customer service, building relationships & product knowledge.
- Cultivated trust be stylist and customers with training programs.
- Created market and customer-specific marketing solutions for managed brands.
- Performed facial and waxing services
- Color, foils and manicure services
Education
Cosmetology - Cosmetology
Rob Roy
Taunton, MA1995
Certificate - Photography and design
New England School of Photography
Boston, MA1993
Skills
- Effective managerial techniques
- Salon order processing
- Safety and sanitation training
- Elite Salon Management
- Subtle and effective sales skills
- Computer-literate
- Excellent phone etiquette
- Communication
- Hiring and training employees
- Budgets
- Event planning
Timeline
District Manager
Salon Ps
08.2012 - Current
Hair Stylist/Manager
The Hair Saloon
03.2007 - 08.2012
Stylist/Owner
From Head to Toe
03.1996 - 05.2007
Cosmetology - Cosmetology
Rob Roy
Certificate - Photography and design
New England School of Photography
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