Susan McDonough

Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. Organized Patient Service Representative Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Highly focused sales and marketing professional with solid background in driving revenue growth and implementing strategic marketing initiatives. Known for fostering collaborative team environments and consistently achieving target goals. Excels in adaptive planning and leveraging market insights to maximize impact.

· Awarded President’s Club for achieving 100% or above in occupancy and generated at least 1 million dollars over budgeted revenue for three consecutive years

Symphony Manor formerly The Arbors at Bucks Run

• Increased census from 50 to 72 residents within first six months.

• Developed and implemented strategic community outreach program for reputation challenged property.

• Played key role in rebranding of the community.

• Created and nurtured relationships with key professionals (geriatric care managers, discharge planners/social workers at hospitals and rehabs, physicians, assisted living and independent living communities) which led to 3 professional referrals per week which converted to move ins

• Increased attendance of professional events from 5 to 30 per event

Harbor View

• Increased lead generation from 1 to 6 leads per week by developing and implementing strategic community outreach, event and advertising program which include CEU programs, open houses as well as generating qualified move ins by developing relationships with key professionals (geriatric care managers, discharge planners/social workers at hospitals and rehabs, physicians, etc.).

• In a one-year period averaged 5 move-ins per month which increased occupancy from 45% to 80%.

• Community went from 0 professional referrals per year to 25 in a one-year period.

Sunrise of Mount Laurel

• Increased occupancy from 72 to 98 residents within 6-month period.

• Maintained at least 95% Occupancy including a waitlist for 5 years

• Awarded President’s Club for achieving 100% or above in occupancy and generated at least 1 million dollars over budgeted revenue for three consecutive years

• Responsible for all marketing activities including community outreach, events, advertising, etc.

• Responsible for re recruiting managing team of concierges

Pavilions at Forrestal

• Increased resident capacity by 60% in 10-month period. • Developed and implemented community outreach program for reputation challenged property.

• Responsible for overseeing entire move-in process from deposit to move-in.

• Excellent communication skills with various department heads