Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Susan McEntyre

Wayne

Summary

Dynamic leader with a proven track record at G2 Secure Staff, adept in enhancing team productivity and customer satisfaction through effective management and communication. Skilled in cash management and sanitization techniques, demonstrating a blend of hard and soft skills to achieve operational excellence. Achieved significant improvements in workflow efficiency and staff performance.Detail-oriented Environmental Service Aide with extensive understanding of sanitation and infection control techniques. Self-sufficient and enthusiastic individual working quickly and effectively with little to no supervision. Used proper cleaning techniques, checked rooms for fire hazards and observed all housekeeping policies. Pragmatic Assistant Store Manager delivers exemplary sales and marketing skills to retail environment. Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness. Detail-oriented focus on promoting effective sales, marketing and CRM opportunities. Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Overview

10
10
years of professional experience

Work History

Supervisor of Operations

G2 Secure Staff
09.2022 - 11.2024
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Supervisor of Operations

Prospect Airport Services
04.2021 - 09.2022
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Cook

Burger King
10.2020 - 04.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

EVS Housekeeper

EVS Aide
10.2019 - 10.2020
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
  • Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
  • Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations.

Assistant Store Manager

A&B Quick Stop
09.2018 - 10.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Packer

Heartside Food Solutions
06.2017 - 09.2018
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.

Front Desk Clerk / House Keeper

Fairfield Inn & Suites by Marriot
10.2014 - 05.2017
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.

Education

High School Diploma -

North Marion High School
Citra, FL
05-1998

Skills

    Sanitization techniques Stock management Customer Service Customer relations Merchandising

    Billing

    Sales Techniques

    Sales strategies

    Cash management

    Cash register operation

    Customer assistance

    Merchandise restocking

    Coin counting

    Storage organization

    Shelving

    Stocking products

    Billing and invoicing

    Billing and coding

    Supervisor

    Team Lead

Languages

English
Full Professional

Timeline

Supervisor of Operations

G2 Secure Staff
09.2022 - 11.2024

Supervisor of Operations

Prospect Airport Services
04.2021 - 09.2022

Cook

Burger King
10.2020 - 04.2021

EVS Housekeeper

EVS Aide
10.2019 - 10.2020

Assistant Store Manager

A&B Quick Stop
09.2018 - 10.2019

Packer

Heartside Food Solutions
06.2017 - 09.2018

Front Desk Clerk / House Keeper

Fairfield Inn & Suites by Marriot
10.2014 - 05.2017

High School Diploma -

North Marion High School

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Susan McEntyre