Summary
Overview
Work History
Education
Skills
Timeline
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Susan McGaha

Newport,TN

Summary

Proven leader in retail management, adept at driving significant sales growth and enhancing team performance at Walmart through expert inventory management and motivational team leadership. Skilled in fostering strong customer relations and executing strategic merchandising initiatives. Achieved a notable increase in customer satisfaction ratings by prioritizing problem-solving and outstanding communication. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Store Manager

Burlington
03.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Store Manager

Walmart
11.2021 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Reported issues to higher management with great detail.

Store Lead

Walmart
08.2021 - 11.2021
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
  • Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.
  • Collaborated with management on strategic planning initiatives, contributing to overall store success.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Improved communication between departments by establishing weekly meetings focused on collaboration and problem solving.
  • Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
  • Established strong relationships with vendors, negotiating favorable terms for merchandise purchases and delivery schedules.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Coach

Walmart
05.2013 - 08.2021
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Researched latest industry trends and developments to keep abreast of best practices.

Education

Associate of Science - Healthcare

Walters State Community College
Morristown, TN
09.2000

Skills

  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Outstanding communication skills
  • Inventory Management
  • Store Merchandising
  • Recruitment and hiring
  • Team Building and Leadership
  • Team motivation
  • Operations Management

Timeline

Store Manager

Burlington
03.2024 - Current

Store Manager

Walmart
11.2021 - 03.2024

Store Lead

Walmart
08.2021 - 11.2021

Coach

Walmart
05.2013 - 08.2021

Associate of Science - Healthcare

Walters State Community College

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Susan McGaha