Susan McGhee
Detroit,MI
Summary
Dynamic leader with a proven track record at McGhee Home Health Agency, skilled in hemodialysis procedures and fostering high-performance teams. Excelled in patient care, increasing satisfaction and retention through strategic improvements and rigorous infection control standards. Demonstrated expertise in regulatory compliance and patient education, contributing to significant company growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Dialysis Technician
Henry Ford Hospital
09.2016 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
Administrative Assistant IIII
City of Detroit
06.2000 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
CEO
McGhee Home Health Agency
03.1995 - 01.2000
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Developed a high-performance executive team for improved productivity and efficiency.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Education
Associate Of Applied Science - Surgical Technology
Wayne County Community College
Detroit, MIAssociate Of Applied Science - Health Administration
Wayne County Community College
Detroit, MISkills
- Hemodialysis procedures
- Patient education
- Infection control standards
- Patient care
- Vascular Access management
- Patient observation
- Documentation accuracy
- Specimen handling
Certification
- Dialysis Technician Certification- Nephrology Nursing Certification Commission.
- CPR/AED Certification
Additional Information
Additional Skills
- Microsoft Word
- Power Point
- Excel
- GroupWise
- Google Drive
- Epic
- Kronos
- Zoom
Timeline
Dialysis Technician
Henry Ford Hospital
09.2016 - Current
Administrative Assistant IIII
City of Detroit
06.2000 - 09.2016
CEO
McGhee Home Health Agency
03.1995 - 01.2000
Associate Of Applied Science - Surgical Technology
Wayne County Community College
Associate Of Applied Science - Health Administration
Wayne County Community College
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