Susan McGrath
Colchester,VT
Summary
Progressive, intelligent and analytical with top-notch business acumen. Skilled in hospitality market trends and customer preferences. Instrumental in helping companies remain responsive and proactive in dynamic conditions.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Clerk/Collection Specialist
Dynapower
South Burlington , VT
09.2023 - Current
- Research past due accounts and initiated collection efforts in a timely manner.
- Collaborate with sales department to ensure accuracy of billing information provided by customers.
- Perform daily cash application functions accurately and efficiently.
- Generate weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Assist in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Utilize specialized software systems for tracking customer accounts receivables activity.
- Verify, classify, compute, post and record accounts payable data and reconcile daily totals to confirm proper accounting.
Automotive Shop Manager
Girlington Garage, LLC
South Burlington, VT
05.2020 - 09.2023
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Oversaw the recruitment, training and development of new staff members.
- Implemented strategies to increase sales and profitability of the shop.
- Created promotional campaigns to drive footfall into the store.
- Organized special events such as product launches, promotions or discounts.
- Ensured compliance with all relevant health, safety and security regulations.
- Developed pricing strategies that maximized profits while remaining competitive.
- Built and maintained sound business relationships with vendors and suppliers.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Guided team to consistently achieve daily, weekly and monthly production goals.
General Manager
Hampton Inn by Hilton
Colchester, VT
10.2016 - 05.2020
- Oversee the day-to-day operations of the hotel
- Develop and implement strategies to increase revenue and profitability
- Monitor and manage expenses to ensure cost efficiency
- Establish and maintain positive relationships with guests, vendors, and stakeholders
- Ensure compliance with all relevant laws, regulations, and policies
- Manage and develop staff to ensure efficiency and high levels of customer service
- Develop and implement marketing strategies to promote the hotel
- Monitor industry trends and implement best practices.
Clinic Administrator
Massage Envy
Williston, VT
01.2016 - 10.2016
- Oversee and manage the daily operations of the clinic
- Assist Franchise Owner in setting all membership and retail sales goals
- Responsible for achieving all membership and retail sales goals
- Manage sales associates and massage therapy staff
- Trains, monitor and coach performance of sales associates
- Responsible for creating and maintaining staff and therapist work schedules
- Responsible for all human resource functions for sales associates and massage therapists including interviewing, hiring, training, disciplining and terminating
- Provide excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships
- Maintain professional and impeccable clinic environment for employees and members/guests
- Responsible for generating sales reports, payroll, bank deposits, inventory and ordering supplies.
General Manager
Fairfield Inn by Marriott
Williston, VT
06.2011 - 01.2016
- Create and maintain customer-driven operations with a vision that inspires hotel associates to do their best
- Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the hotel's financial objectives
- Oversee all phases of hotel management, including sales and marketing, human resources, food and beverage, budget/forecast management, rooms, housekeeping, and maintenance.
Education
Associate of Arts - Liberal Arts And Sciences
06.2003
Skills
- Business Administration
- Sales
- Vendor Sourcing
- Multimillion-Dollar P&L Management
- Operations Oversight
- Customer Relationship Management
- Marketing
- Staffing
- Compensation/Payroll
- HR Policies
- Payroll Administration
- Scheduling
- Recruitment
- Collections
- Payment Posting
- Research and Due Diligence
References
References available upon request.
Timeline
Accounts Receivable Clerk/Collection Specialist - Dynapower
09.2023 - Current
Automotive Shop Manager - Girlington Garage, LLC
05.2020 - 09.2023
General Manager - Hampton Inn by Hilton
10.2016 - 05.2020
Clinic Administrator - Massage Envy
01.2016 - 10.2016
General Manager - Fairfield Inn by Marriott
06.2011 - 01.2016
Community College of Vermont - Associate of Arts, Liberal Arts And Sciences