Susan McGrath

Work History

Dynapower

South Burlington , VT

09.2023 - Current

Research past due accounts and initiated collection efforts in a timely manner.
Collaborate with sales department to ensure accuracy of billing information provided by customers.
Perform daily cash application functions accurately and efficiently.
Generate weekly aging reports used to identify delinquent accounts requiring follow-up action.
Assist in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
Utilize specialized software systems for tracking customer accounts receivables activity.
Verify, classify, compute, post and record accounts payable data and reconcile daily totals to confirm proper accounting.

Girlington Garage, LLC

South Burlington, VT

05.2020 - 09.2023

Maintained high standards of customer service throughout the store.
Monitored staff performance and provided feedback and guidance as necessary.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Oversaw the recruitment, training and development of new staff members.
Implemented strategies to increase sales and profitability of the shop.
Created promotional campaigns to drive footfall into the store.
Organized special events such as product launches, promotions or discounts.
Ensured compliance with all relevant health, safety and security regulations.
Developed pricing strategies that maximized profits while remaining competitive.
Built and maintained sound business relationships with vendors and suppliers.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Guided team to consistently achieve daily, weekly and monthly production goals.

Hampton Inn by Hilton

Colchester, VT

10.2016 - 05.2020

Oversee the day-to-day operations of the hotel
Develop and implement strategies to increase revenue and profitability
Monitor and manage expenses to ensure cost efficiency
Establish and maintain positive relationships with guests, vendors, and stakeholders
Ensure compliance with all relevant laws, regulations, and policies
Manage and develop staff to ensure efficiency and high levels of customer service
Develop and implement marketing strategies to promote the hotel
Monitor industry trends and implement best practices.

Massage Envy

Williston, VT

01.2016 - 10.2016

Oversee and manage the daily operations of the clinic
Assist Franchise Owner in setting all membership and retail sales goals
Responsible for achieving all membership and retail sales goals
Manage sales associates and massage therapy staff
Trains, monitor and coach performance of sales associates
Responsible for creating and maintaining staff and therapist work schedules
Responsible for all human resource functions for sales associates and massage therapists including interviewing, hiring, training, disciplining and terminating
Provide excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships
Maintain professional and impeccable clinic environment for employees and members/guests
Responsible for generating sales reports, payroll, bank deposits, inventory and ordering supplies.

Fairfield Inn by Marriott

Williston, VT

06.2011 - 01.2016

Create and maintain customer-driven operations with a vision that inspires hotel associates to do their best
Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service to achieve the hotel's financial objectives
Oversee all phases of hotel management, including sales and marketing, human resources, food and beverage, budget/forecast management, rooms, housekeeping, and maintenance.