Susan McKinney
Glendale,AZ
Summary
Adept Travel Consultant with a proven track record at American Express GBT, excelling in GDS knowledge and delivering exceptional customer service. Mastered the art of crafting tailored itineraries, achieving a high level of client satisfaction through strong communication and interpersonal skills. Specialized in executive travel and global destinations, ensuring seamless experiences for VIP travelers. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Travel Consultant
American Express GBT
09.2023 - 09.2024
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Built strong relationships with clients through exceptional communication and personalized service.
- Handled sensitive information with professionalism and discretion.
Travel Consultant
Bal Boa Travel
06.2023 - 09.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Maintained and updated corporate traveler profiles with current information.
Travel Consultant
CWT
05.2022 - 05.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion, VIP traveler.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Completed accurate reservations for business travelers at point of sale.
Education
No Degree - Airline Industry
International Airline Academy
St Louis, MOSkills
Strong Communication Skills
GDS knowledge
Hotel Accommodations
Travel research
Exceptional customer service
Global travel experience
Administrative tasks
Mentoring and training
Timeline
Travel Consultant
American Express GBT
09.2023 - 09.2024
Travel Consultant
Bal Boa Travel
06.2023 - 09.2023
Travel Consultant
CWT
05.2022 - 05.2023
No Degree - Airline Industry
International Airline Academy
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