Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan McLean

12770 Bandera Rd Apt 1125 Helotes,TX

Summary

Patient care coordinator with 10+ years in healthcare, specializing in patient scheduling and medical records management. Proven ability to enhance patient experience through effective communication and streamlined office operations. Recognized for high productivity and efficient task completion, contributing to improved healthcare delivery. Strong problem-solving skills and adaptability ensure seamless operations in dynamic environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

New Patient Coordinator

Texas Oncology
San Antonio, Texas
02.2019 - Current
  • Facilitated new patient referrals and conducted insurance verifications to streamline workflows.
  • Coordinated appointment scheduling, gathering essential patient information for database entry.
  • Communicated messages accurately to ensure timely responses and maintain workflow efficiency.
  • Delivered exceptional customer service while engaging with internal staff and external personnel.
  • Managed patient intake processes, including medical records retrieval and insurance eligibility verification.
  • Ensured patient confidentiality to protect privacy and comply with regulations.
  • Adhered to company policies and procedures, consistently upholding operational standards.

Surgery Scheduler

Tenet Healthcare
San Antonio, Texas
03.2014 - 02.2019
  • Trained new staff on scheduling protocols and software systems.
  • Coordinated pre-operative requirements and maintained accurate records of surgeries.
  • Scheduled surgical procedures in collaboration with surgeons and medical staff.
  • Managed patient appointments using electronic health record systems.
  • Communicated with insurance providers to secure procedure authorizations.
  • Assisted patients in understanding surgical processes and preparations.
  • Collaborated with hospital personnel to optimize patient flow during surgery scheduling.
  • Attended weekly meetings with department managers to review surgical scheduling progress.

Physical Therapy Assistant

San Antonio Spine & Rehab
San Antonio, Texas
06.2012 - 03.2014
  • Coordinated with insurance companies to verify coverage for physical therapy services.
  • Implemented therapeutic exercises to improve patient mobility and strength.
  • Monitored patient progress, reporting findings to the therapy team regularly.
  • Educated patients on home exercise programs to facilitate recovery.
  • Promptly answered patient inquiries via email, phone, and in-person interactions.
  • Scheduled patient appointments efficiently, minimizing wait times.
  • Provided updates to physicians regarding patient care developments.

Education

Certified Medical Assistant -

Kaplan University
San Antonio, TX
06.2012

Medical Secretary Certification -

Advanced Medical Training & Technology
San Antonio, TX
11.2000

Skills

  • Insurance verification and patient intake
  • Appointment scheduling and management
  • Healthcare compliance and HIPAA adherence
  • Data entry accuracy and attention to detail
  • Effective communication and customer service
  • Time management and problem solving
  • Patient assessment and satisfaction
  • Medical terminology and data collection
  • Cross-functional teamwork and critical thinking
  • Workflow optimization
  • Attention to detail
  • Customer service
  • Patient registration
  • Organizational skills

Certification

  • Certified Medical Assistant (AAMA)
  • Medical Secretary Certification

Timeline

New Patient Coordinator

Texas Oncology
02.2019 - Current

Surgery Scheduler

Tenet Healthcare
03.2014 - 02.2019

Physical Therapy Assistant

San Antonio Spine & Rehab
06.2012 - 03.2014

Certified Medical Assistant -

Kaplan University

Medical Secretary Certification -

Advanced Medical Training & Technology

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