Detail-oriented supervisor with extensive experience in inventory management and safety compliance. Demonstrated ability to lead teams and streamline operations, ensuring adherence to company policies while enhancing overall productivity.
Hi, I’m
Susan McLean
Livingston
Summary
Overview
21
years of professional experience
Work History
B&B Pet Stop
Supervisor
09.2005 - 01.2025
Job overview
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored team members on product knowledge and customer service best practices.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Developed scheduling systems to enhance staff efficiency and improve workflow organization.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
Lovin Mood Lingerie
Sales Associate
02.2004 - 09.2005
Job overview
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock assessments and organization.
- Trained new staff on sales techniques and product knowledge for improved performance.
- Implemented visual merchandising strategies to optimize store layout and display.
- Developed strong customer relationships, fostering repeat business and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
WP Davidson High SchoolMobile
High School Diploma
University Overview
University of South AlabamaMobile, AL
No Degree from American History
University Overview
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Team building
- Processes and procedures
- Operations management
- Conflict resolution
- Safety protocols
- Documentation and reporting
- Staff education
- Department organization
Timeline
Supervisor
B&B Pet Stop
09.2005 - 01.2025
Sales Associate
Lovin Mood Lingerie
02.2004 - 09.2005
WP Davidson High School
High School Diploma
University of South Alabama
No Degree from American History