Susan McMillin RN, BSN, CMSRN
Edmond,OK
Summary
Dedicated complex care coordinator with strong skills in patient advocacy, interdisciplinary collaboration, and crisis intervention. Committed to enhancing patient experiences through tailored care plans and effective communication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Complex care coordinator
Integris Health Inc
Oklahoma City, Oklahoma
04.2019 - 11.2025
- Coordinated patient care activities across multidisciplinary teams.
- Managed scheduling and follow-up for patient appointments and treatments.
- Assisted patients in understanding treatment plans and healthcare resources.
- Facilitated communication between patients, families, and healthcare providers.
- Developed care plans tailored to individual patient needs and preferences.
- Monitored patient progress and reported changes to the care team.
- Organized educational resources for patients regarding health management.
- Advocated for patients' needs within the healthcare system effectively.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Scheduled appointments for clients with appropriate medical specialists.
- Provided crisis intervention services when needed.
- Conducted initial assessments and evaluations of patient's needs.
- Recruited, hired and trained new medical and facility staff.
RN Staff Nurse
Integris Baptist Hospital
Oklahoma City, Oklahoma
04.1996 - 04.2019
- Administered medications and monitored patient responses in the Step Down Unit.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Educated patients and families on post-discharge care instructions.
- Conducted regular assessments of patient conditions and vital signs.
- Assisted in the management of complex medical equipment and devices.
- Documented patient information accurately in electronic health records systems.
- Participated in quality improvement initiatives to enhance patient care standards.
- Collaborated with interdisciplinary team members to develop individualized patient plans of care.
- Worked effectively in team environments to make the workplace more productive.
Education
Nursing
Southwestern Oklahoma State University
Weatherford, Oklahoma, OK05-1996
Skills
- Care plan development
- Patient advocacy
- Medical record management
- Complex case coordination
- Patient engagement strategies
- Healthcare compliance
- Quality improvement initiatives
- Interdisciplinary collaboration
- Crisis intervention techniques
- Effective communication
- Empathetic listening
- Team collaboration
- Problem solving
- Time management
- Policy adherence
- Patient assessment
- Organizational skills
- Verbal and written communication
- Patient education
Certification
Nationally certified medical-surgical nurse- CMSRN
Accomplishments
Integris Lifesaver Award - 2022
Timeline
Complex care coordinator
Integris Health Inc
04.2019 - 11.2025
RN Staff Nurse
Integris Baptist Hospital
04.1996 - 04.2019
Nursing
Southwestern Oklahoma State University