Susan McNally
Summary
I have 9 years experience in the Plastic surgery Field as a Patient Care Coordinator and Practice Manager. I entered the medical field as an entry level front desk receptionist. Just over 3 years ago, I was fortunate to move to Ft Myers and continue to run the practice remotely. My work ethic proved to be what was needed to effectively carry out the tasks of a Patient Care Coordinator and ultimately Practice Manager. I am pursuing a challenging position where I can maximize my unique set of skills.
Overview
37
37
years of professional experience
Work History
Practice Manager
KOURIS MD
04.2015 - Current
- Helped build plastic surgery office from the ground up for a smooth transition from a group practice to a solo practitioner within a short period of time. Including EMR migration, E-Prescribing, Practice Management, Inventory, Photo Management, Appointment Reminders, Automated Patient Follow up, Patient Portal, Treatment Consents, Treatment Notes, Procedures and Appointments.
- Worked directly with doctor to implement the vision of his new office. Oversaw effective and efficient day to day operations of the entire office.
- Scheduled surgery with hospitals and ambulatory facilities.
- Ordered medical supplies, implants for procedures.
- Liaised effectively with patients and doctor ,assessing medical records and promoting a high level of communication and interaction with surgical patients.
- Communicated with patients to ensure quality of care and develop pre and post-operative care plans.
- Effectively worked with insurances to determine benefit coverage and authorizations.
- Followed up with patients to ensure timely payments of surgical deposits and collecting payments in full prior to surgery.
- Solicited medical history information from patients to provide the best and most effective care.
- Provided medical orders for preoperative testing.
- Consistently praised for efficient handling of administrative duties (e.g. answering patient questions, scheduling appointments, maintaining current medical records, patient surgical care protocols.
- Responsible for phone and computer system set up.
- Negotiated competitive rates for merchant processing services and successfully lowered markup percentages for credit cards.
- Researched and negotiated rates with medical equipment companies to stay within budget.
- Hired, trained, mentored, monitored and managed office staff and their performance.
- Setup and trained staff on use of Brilliant Distinctions.
- Addressed any patient or team member concerns immediately.
- Established and managed internal office protocol and procedures to guarantee office efficiency and compliance.
- Ensured office staff and associated companies adhered to state, federal and HIPAA laws and regulations.
- Complied with ADA, OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy and promotions.
- Ordered office supplies and monitored inventory levels.
Manager and Instructor
Bottle & Bottega/ Painting With A Twist
12.2012 - 06.2021
- Part-time Instructional artist working with large groups both in-house and at offsite events.
- Manager responsibilities include scheduling, booking events, inventory and daily deposit.
Corporate Travel Coordinator
Arrington Travel Center
02.1987 - 11.1995
- Reserved airline, car and hotel tickets for employees.
- Researched and compared travel and hotel accommodations to identify best option for travel need.
- Kept manager informed of ongoing, unresolved travel issues.
- Assisted with meeting and event planning activities.
- Researched and booked travel for large corporate clients.
- Provided exceptional customer experience.
- Heavy phone work.
Education
Travel And Trade
Chicago Il05.1998
Skills
- Systems and Programs: EMR Eclinical works
- Critical thinking skills, detail oriented
- Strong coordinating and communication skills
- Time management and Organizational Proficient
- Plastic Surgery Medical terminology
- HIPAA and OSHA regulations
- Developed sales growth by initiating Doctorlogiccom to practice
Timeline
Practice Manager
KOURIS MD
04.2015 - Current
Manager and Instructor
Bottle & Bottega/ Painting With A Twist
12.2012 - 06.2021
Corporate Travel Coordinator
Arrington Travel Center
02.1987 - 11.1995
Travel And Trade
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