Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Susan McPhail

Pembroke,ME

Summary

Overview

32
32
years of professional experience
1
1
Certification

Work History

Credentialing Specialist 11

MMP CVO
2012.01 - Current
  • Conducted primary source verifications such as background checks and board certifications.
  • Prepared records for site visits and file audits.
  • Received and evaluated applications to look for missing and inaccurate information.

Credentialing Specialist

Down East Community Hospital
2009.06 - 2012.01
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Prepared records for site visits and file audits.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Patient Access Manager

Down East Community Hospital
1996.07 - 2009.06
  • Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
  • Educated all registration staff personnel regarding updates and changes to job positions.
  • Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
  • Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Administrative Assistant

Eastport Healthcare, Inc
1991.09 - 1996.07
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

High School Diploma -

Shead High School
Eastport ME 04631
06.1984

Skills

  • Proofreading
  • Application Management
  • Regulatory Compliance
  • Application Coordination
  • Accreditation Information Management
  • Facility Support
  • Report Generation

Certification

  • CPCS Certified

Additional Information

MeAMSS Secretary 2016-Present

Timeline

Credentialing Specialist 11

MMP CVO
2012.01 - Current

Credentialing Specialist

Down East Community Hospital
2009.06 - 2012.01

Patient Access Manager

Down East Community Hospital
1996.07 - 2009.06

Administrative Assistant

Eastport Healthcare, Inc
1991.09 - 1996.07

High School Diploma -

Shead High School
  • CPCS Certified
Susan McPhail