Susan McPhail
Pembroke,ME
Summary
Overview
32
32
years of professional experience
1
1
Certification
Work History
Credentialing Specialist 11
MMP CVO
01.2012 - Current
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Received and evaluated applications to look for missing and inaccurate information.
Credentialing Specialist
Down East Community Hospital
06.2009 - 01.2012
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Prepared records for site visits and file audits.
- Developed and implemented onboarding and orientation programs for new employees.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
Patient Access Manager
Down East Community Hospital
07.1996 - 06.2009
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Administrative Assistant
Eastport Healthcare, Inc
09.1991 - 07.1996
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Shead High School
Eastport ME 0463106.1984
Skills
- Proofreading
- Application Management
- Regulatory Compliance
- Application Coordination
- Accreditation Information Management
- Facility Support
- Report Generation
Certification
- CPCS Certified
Additional Information
MeAMSS Secretary 2016-Present
Timeline
Credentialing Specialist 11
MMP CVO
01.2012 - Current
Credentialing Specialist
Down East Community Hospital
06.2009 - 01.2012
Patient Access Manager
Down East Community Hospital
07.1996 - 06.2009
Administrative Assistant
Eastport Healthcare, Inc
09.1991 - 07.1996
High School Diploma -
Shead High School
- CPCS Certified
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