Susan MCQueen
Asheville,NC
Summary
Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Artist/Shop Owner
Studio 1127
Asheville, NC
01.2017 - Current
- Created original artwork using diverse mediums such as oil, acrylic, watercolor paints, pencils, gel pens, and markers.
- Managed social media accounts for the studio by creating content and responding to inquiries from customers.
- Promoted artwork through online platforms such as TikTok, Facebook and Instagram.
- Addressed client concerns and worked together to achieve mutually beneficial outcomes.
- Sourced and purchased materials, maintaining a budget for art supplies and expenses.
- Actively participated in the artistic community, attending events and networking with other professionals.
- Utilized diverse mediums and techniques to create visually appealing art pieces.
- Managed all aspects of budgeting, logistics, taxes, and set up/tear down for local festivals, events, and music venues.
Artist/Shop Owner
Los Gatos Productions
Asheville, NC
04.2015 - 01.2017
- Created original multi-media artwork, utilizing acrylics, puffy paint, uv reactive pens and found items.
- Collaborated with clients to develop custom artwork that met their needs.
- Maintained inventory of art supplies such as canvases, frames, brushes, paper.
- Organized and participated in art exhibitions to showcase work.
- Developed logos for businesses based on customer specifications.
- Promoted artwork through online platforms such as Etsy or Instagram.
- Engaged in the artistic community through active participation in events and networking with professionals.
Uber Partner
Uber
Asheville, NC
01.2015 - 01.2017
- Adhered to company policies and procedures related to safety and security standards.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored traffic conditions and utilized defensive techniques to prevent accidents.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Transported riders to designated stops based on scheduled timings.
- Saved fuel by leveraging GPS to identify faster routes.
- Adhered to traffic laws and regulations to prevent accidents.
- Managed fuel consumption and expenses for vehicle operations.
- Achieved consistently high customer scores due to exceptional service.
Barista/Sales Associate
Cafe Mermaid (traveling Coffee shop)
Holly, MI
08.2001 - 09.2006
- Managed barista staff, ensuring proper training and scheduling.
- Ensured compliance with food safety standards, health regulations and sanitation requirements.
- Created and implemented operational procedures for the barista team to ensure customer satisfaction.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Maintained records of daily transactions and prepared reports for management review.
- Developed new ideas to increase sales and customer loyalty through promotions or special events.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Arranged merchandise and built eye-catching displays to increase sales.
- Greeted guests with pleasant smile and superior customer service.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Trained new baristas on coffee preparation techniques and customer service standards.
Education
Associate of Arts - Graphic Design
Arts Institute of Pittsburgh
Online08-2014
Skills
- Studio management
- Supply Replenishment
- Superior organizational skills
- Vendor relationships
- Client Relationships
- Teamwork and Cooperation
- Public Speaking
- Sales process
- Planning and Coordination
- Decision-Making
- Flexible and Adaptable
- Critical Thinking
- Organization and Time Management
- Excellent Communication
- Event sales
- Vendor and contract negotiations
- Venue selection
- File management
- Scheduling
- Vendor relationship management
- Vendor management
Affiliations
- I am an avid hiker and hobbyist nature photographer.
References
References available upon request.
Work Preference
Work Type
Full TimePart TimeWork Location
HybridImportant To Me
Healthcare benefitsFlexible work hoursCareer advancementWork-life balancePaid time offTimeline
Artist/Shop Owner
Studio 1127
01.2017 - Current
Artist/Shop Owner
Los Gatos Productions
04.2015 - 01.2017
Uber Partner
Uber
01.2015 - 01.2017
Barista/Sales Associate
Cafe Mermaid (traveling Coffee shop)
08.2001 - 09.2006
Associate of Arts - Graphic Design
Arts Institute of Pittsburgh
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