Susan Merker

• Assisted teachers in classroom management and lesson preparation.
• Supported individualized education plans for students with diverse needs.
• Collaborated with educators to implement instructional strategies effectively.
• Monitored student progress and provided feedback to improve learning outcomes.
• Fostered a positive learning environment through effective communication and support.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.

Varsity Track and Field Coach 2021-2023

Jv Head Volleyball Coach 2019-2023

• Assisted teachers in implementing individualized education plans for students with diverse learning needs.
• Supported classroom activities by preparing materials and facilitating small group instruction.
• Monitored student behavior, promoting a positive and inclusive learning environment.
• Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
• Participated in professional development workshops to enhance instructional techniques and support services.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

• Maintained excellent customer service standards to ensure customer loyalty and retention and built customer base.
• Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales.
• Enhanced company reputation by customer service excellence.
• Maintained general appointment calendar and set shift schedules.
• Built business through a commitment to excellent customer service, resulting in customer loyalty and retention.
• Scheduled employees to ensure adequate coverage during business hours.
• Provided coaching, mentoring, and consultation to staff to enhance staff development.

• Maintained an inventory of all products and made sure there was always a full stock of each product.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Answered phone calls and emails to schedule client appointments.
• Spoke with clients regarding their health history, expectations and described services and procedures.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Shampooed, conditioned, cut, colored and styled hair, following client specifications.
• Maintained clients’ treatment records.
• Researched the latest trends in hair and makeup to stay updated on color, style and technique.
• Consulted with new clients, asking appropriate questions to understand their needs and expectations for hair color, style and care.
• Inventoried, ordered and stocked salon product line.
• Answered a high-volume, multi-line telephone promptly and courteously.
• Maintained the front desk workstation by keeping it clean and free of personal items.
• Handled guest complaints calmly and professionally.
• Managed appointment scheduling and client records using salon management software.

• Trained and served as a peer coach for new sales associates.
• Assisted customers in finding suitable products to meet their needs.
• Prioritized and accomplished wide range of tasks each shift.
• Acted as a role model in techniques for driving sales, consistently meeting and exceeding goals.
• Applied training in the recognition of security risks and loss prevention to help alleviate store theft.
• Educated new staff on organizational policies and procedures to promote timely and effective integration.
   
• Organized racks and shelves to maintain visual appeal of the store.
• Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
• Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
• Cultivated a loyal customer base, resulting in a high level of repeat and referral business.
• Answered questions regarding store policies and merchandise.