Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Susan Merrill

Killeen,TX

Summary

Dedicated Medical Technology professional with 30 years of experience in all areas of the laboratory and with a history of meeting company goals utilizing consistent and organized practices.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and with a willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Medical Laboratory Technician

Raymond W Bliss Troop Medical Clinic
Fort Huachuca, AZ
01.2019 - 11.2019
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards such as ASCP, NACCLS and AMT.
  • Utilized expertise in microbiology, chemistry and hematology manual and automated techniques to help with diagnosis of medical issues and to provide accurate routine and STAT testing results.
  • Analyzed blood and bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Performed routine quality control and maintencence of all laboratory equipment and manual testing to ensure accurate test results
  • Performed phlebotomy techniques as needed.
  • Performed front desk duties such as screening patients, updating patient information using LIS laboratory computer programs, scheduling of laboratory testing, answering the phone, putting accurate lab results into computer and faxing of results to health care providers.

Medical Technologist

Russell Collier Medical Clinic
Fort Hood, TX
04.2014 - 01.2017
  • Analyzed laboratory findings to check accuracy of results. Recognized abnormal and critical lab results and reported these directly to the physician.
  • Conducted chemical analysis of blood and body fluids to determine presence of normal and abnormal components.
  • Identified patient and labeled specimens with correct information to protect patient from adverse errors.
  • Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
  • Maintained required laboratory supplies inventory, and verified viability of supplies prior to use.
  • Participated in procedure and instrument development activities.
  • Monitored quality assurance programs and activities to maintain accuracy of laboratory results.
  • Completed specimen collection and analysis while complying with OSHA, Universal Precautions and quality assurance policies.
  • Identified test system abnormalities with potential for negatively affecting test performance or reporting and corrected issues.
  • Input medical tests and clinical results data into computer using LIS and other laboratory computer programs for storage and retrieval.
  • Performed front desk duties such as screening patients, updating patient information in laboratory computer, scheduling patient testing, answering the phone and faxing of lab results to health care providers when requested.
  • Performed phlebotomy techniques when needed.

Adjunct Instructor, Medical Assistant Program

Vista Vocational College
Killeen, TX
09.2014 - 05.2015
  • Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
  • Transitioned course material and applied technological options for online and course-related software for Medical Terminology and Anatomy and Physiology classes.
  • Managed development of Medical Assistant program and computer systems such as Microsoft Office, Excel and PowerPoint and an automated grade system for use in expansion of curriculum delivery options for entry-level students.
  • Reviewed and graded all assignments, quizzes and tests in a timely manner in order to ensure student development and understanding of class material and provide a mentor for students.
  • Worked closely with Dean of Students and other instructors to develop and implement Medical Assistant curriculum for improved learning and student performance.

Medical Technologist

Carl R. Darnall Army Medical Center
Fort Hood, TX
11.2009 - 12.2014
  • Followed laboratory protocols for specimen processing, analysis and results reporting according to HIPPA, ASCP, AMT and Army laboratory standards on multiple shifts. Performed lead technologist duties on second shift from 11/2009 to 7/2011.
  • Operated, calibrated and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
  • Analyzed laboratory findings to check accuracy of results.
  • Conducted chemical analysis of blood and body fluids to determine presence of normal and abnormal components.
  • Recognized all abnormal and critical lab results and reported them to health care providers in a timely manner to provide quality continuous patient care.
  • Developed a positive working relationship with nurses and health care providers.

Assistant Hematology Supervisor

Carl R. Darnall Army Medical Center
Fort Hood, TX
11.2005 - 04.2009
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Performed highly complex laboratory testing on clinical laboratory specimens for diagnostic purposes within the Hematology, Urinalysis and Coagulation areas of the Department of Hematology.
  • Reviewed all quality control, maintencence and patient results to ensure accurate laboratory records and results. Corrected and resolved any errors in patient results or departmental problems and notified health care providers in a timely manner. Notified department lab technicians of quality control and patient result errors to ensure further accuracy of future lab results.
  • Trained all new laboratory personnel and Army MLT students in all procedures and proper automated equipment usage.
  • Developed, updated and maintained laboratory standard operating procedures for all departmental laboratory procedures.
  • Provided continuing education of all department employees on all shifts by maintaining and updating a laboratory database of laboratory articles and journals relevant to the Hematology department
  • Created and compiled data for complex monthly reports given to the Hematology Supervisor and Clinical Laboratory Scientist Coordinator.
  • Interacted with investigators, coordinators and site study teams in order to conduct successful laboratory inspections by CAP and Joint Commission.
  • Maintained a work schedule for first and second shift employees on a weekly basis to maintain efficient work flow in the department.
  • Developed and maintained positive customer service relationships with nurses and physicians through effective communication
  • Designated and designed assays for proficiency testing of all departmental laboratory personnel.

Education

Master Of Applied Science - Hospital Administration

Grand Canyon University
Phoenix, AZ
05.2013

AMT Certification - Medical Laboratory Technology

Harrisburg Hospital School of Medical Technology
Harrisburg, PA
08.1980

Bachelor Of Applied Science - Biology

Wilson College
Chambersburg, PA
05.1979

High School Diploma - General Studies

Mechanicsburg Area Senior High School
Mechanicsburg, PA
06.1975

Skills

  • Consultative Techniques
  • Available Nights, Weekends and Holidays
  • Test Drives
  • Excellent Written and Verbal Communication
  • Customer Service
  • Regulatory Requirements
  • Special Assignments
  • Staff Training
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Professional Relationships
  • Operational Efficiency
  • Technical Specifications
  • Positive Customer Engagement
  • Documentation
  • Goal-Driven

Accomplishments

Received the Department of the Army Achievement Medal for Civilian Service, December 2017. This is the highest medal that a civilian working for the Department of the Army can receive for their outstanding service.

Certification

  • Certified Medical Technologist, American Medical Technoligists - member since 1992.

Timeline

Medical Laboratory Technician

Raymond W Bliss Troop Medical Clinic
01.2019 - 11.2019

Adjunct Instructor, Medical Assistant Program

Vista Vocational College
09.2014 - 05.2015

Medical Technologist

Russell Collier Medical Clinic
04.2014 - 01.2017

Medical Technologist

Carl R. Darnall Army Medical Center
11.2009 - 12.2014

Assistant Hematology Supervisor

Carl R. Darnall Army Medical Center
11.2005 - 04.2009

Master Of Applied Science - Hospital Administration

Grand Canyon University

AMT Certification - Medical Laboratory Technology

Harrisburg Hospital School of Medical Technology

Bachelor Of Applied Science - Biology

Wilson College

High School Diploma - General Studies

Mechanicsburg Area Senior High School
Susan Merrill