Susan Metzger

• Established and maintained effective communication with staff, management and community organizations to promote high quality client care.
• Developed, implemented, revised, and evaluated policies and procedures.
• Monitored, analyzed, and corrected staff performance and worked with therapists to raise standards of practice.
• Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
• Recruited, hired and trained all therapeutic staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Implemented new policies and educated staff on changes.
• Developed and adjusted work schedules for staff and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, COA and general liability.
• Successfully spearheaded the start of up of a community counseling program from ground zero

• Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
• Supervised therapists, practicum students and other trainees working toward licensure and/or other educational goals.
• Maintained client confidentiality to protect patient privacy.
• Utilized evidence-based techniques to deliver successful treatment.
• Performed assessments to evaluate clients' mental health status, needs and goals.
• Provided crisis intervention to support clients during times of urgent need.
• Tracked progress according to goals for interventions.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Guided clients in development of skills and cognitive behavioral therapy techniques.
• Supported clients in developing coping skills to help patients manage life challenges and difficulties.
• Developed strategies to help patients cope with stress and anxiety and build resilience.
• Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
• Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
• Addressed cultural and diversity issues to provide clients with culturally responsive care.
• Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
• Implemented evidence-based interventions through cognitive-behavioral and solution-focused therapy.
• Maintained and updated patient records, changes in service plans and treatment reports.
• Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
• Educated clients and families on mental health issues to promote understanding and support.
• Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
• Provided individual and group therapy sessions to patients suffering from mental health issues.
• Worked with interdisciplinary treatment team to develop treatment plans.
• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
• Developed treatment plans to outline steps necessary for clients to achieve goals.
• Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.

• Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
• Performed assessments to evaluate clients' mental health status, needs and goals.
• Provided crisis intervention to support clients during times of urgent need.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Documented patient information, treatment plans, and patient responses.
• Delivered brief interventions to help clients develop healthy coping skills.
• Utilized evidence-based techniques to deliver successful treatment.
• Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
• Addressed cultural and diversity issues to provide clients with culturally responsive care.
• Developed strategies to help patients cope with stress and anxiety and build resilience.
• Supported clients in developing coping skills to help patients manage life challenges and difficulties.
• Tracked progress according to goals for interventions.
• Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
• Educated clients and families on mental health issues to promote understanding and support.
• Maintained and updated patient records, changes in service plans and treatment reports.
• Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.

• Provided individual, group and family therapy to clients residing in a Level 4/4+ residential facility.
• Developed treatment plans with measurable goals and tracked outcomes to ensure superior clinical care.
• Provided training to staff, teachers and other clinical staff to enhance knowledge and improve treatment.
• Coordinated services with outside providers and agencies to enhance communication and improve the chance of success after discharge.

Provied in-home individual, group and family therapy children, teens and adults, addressing a variety of mental health issues and concerns.