Susan Meyer
Los Lunas,NM
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Rep Call Center
Lowes Home Improvement
04.2017 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Rep In Store
Lowes Home Improvement
07.2010 - 04.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associates Degree - Office And Business Technology
UNM Valencia College
Los Lunas, NM05-2009
High School -
Oak Grove High School
San Jose, CA06-1975
Skills
- Phone Service with customers
- E-mails
- Active listener
- Polite Personality
- Problem Solver
- Adaptability
- Organizational Skills
- Face to face customer service
- Meeting customers needs
- Empathy
- Clear communication
- Patience
- Data entry
Languages
English
Full Professional
Timeline
Customer Service Rep Call Center
Lowes Home Improvement
04.2017 - 01.2022
Customer Service Rep In Store
Lowes Home Improvement
07.2010 - 04.2017
Associates Degree - Office And Business Technology
UNM Valencia College
High School -
Oak Grove High School
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