Susan M. Howes
Palm Coast,Florida
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
35
35
years of professional experience
Work History
Vice President
Jiffy Services of Central Florida
04.2012 - Current
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Scheduling
- Cultivated company-wide culture and collaboration.
- Team Leadership
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
PATIENT CARE TECH | HEART AND VASCULAR UNIT
ANNE ARUNDEL MEDICAL CENTER
03.2018 - 01.2019
- Direct care to patients with special attention to daily hygiene and ADL's
- Participated in patient care, taking vital signs, intake and output and data collection/
- Transported patients in accordance with established safety policies
EMERGENCY ROOM PATIENT CARE TECHNICIAN
UNIVERSITY OF MARYLAND SHORE REGIONAL HEALTH
10.2016 - 03.2018
- Fully trained in CPR, obtaining vital signs, performing electrocardiograms (EKG), starting IVs and drawing blood for testing, first aid care, splints and assisting with delivery of physical care and hygiene as needed
- Reviewing and recording patient vital signs, doctor notations, answering phones and telemetry monitoring
- Extremely detail oriented with a strong ability to follow patient health plans, communicate well with teammates, patients and their families while following directions and working under pressure throughout a fast paced environment
MANAGER
Maryland Cardiology Associates PC
01.2013 - 10.2016
- In charge of a broad range of clerical, administrative and managerial roles
- Organized daily office operations and procedures
- Worked directly with patients by setting appointments, addressing billing questions, verified insurance, blood pressure, weight, updated medication and prescriptions
- Kept the flow of triage patients on schedule
- Reviewed Excel audit charts, ordered office supplies and worked directly with vendors and clients
SURGICAL TECH AND CLINICAL MANAGER
DR. RICHARD NESSIF D.D.S, PA
01.2010 - 01.2013
- Assisted doctors with laser and non-laser biopsies, wisdom teeth removal using local and Nitrous & General anesthesia, sinus lifts, block bone (Ramus) grafts, expose and bonds, tissue augmentation with AlloDerm, subepithelial connective tissue grafts, bone augmentation with Regenaform, Botox injections, incision and drain oral and external, steroid injections for TMD, arthroscopy, jaw fractures and wiring jaws shut, bilateral tori reduction, impressions and models (PRP) platelet rich plasma, PRGF spinning of platelet rich growth factors for preserving socket preservation for dental implants pre/post-op surgery X-rays & CT scans full & midfield
ORAL SURGERY ASSISTANT
WALZER, SULLIVAN & HLOUSEK
01.2008 - 01.2010
- Assist physicians in all aspects of oral surgery in the operating room
- Interact with and assist clients, in addition to conduct consultations
- Scheduling, data entry of doctors notes and scripts
DENTAL ASSISTANT AND SENIOR CONSULTANT OF COSMETIC DENTISTRY
DR. ROSENBERG & LANGEREIS D.D.S.
01.1990 - 01.2003
- Upsold treatment plans on cosmetic services, veneers and bleachings
- Treatment plans, scheduling of treatment and benefit plans
- Lab work, models and ordering of all supplies
Education
CNA/GNA CERTIFICATION -
CHESAPEAKE COMMUNITY COLLEGE
01.2016
ASSOCIATES OF APPLIED SCIENCES - General Studies
ANNE ARUNDEL COMMUNITY COLLEGE
01.1995
Skills
- Customer Service
- Microsoft Office- Including Excel
- Ordering Product
- Scheduling
- Office Organization
- Office Management
- Answering Phones
- Record Keeping
- Patient Care and Safety
- Diagnostic Testing
- Medical Terminology
- Electronic Medical Records
- Vital Signs & Patient Monitoring
- X-ray Certified
- Patient Triage
- Creating Treatment Plans
- Privacy/HIPAA Regulations
- Billing/Coding
- Efficient Multi-tasking
Licensures
CNA/GNA Certification, Maryland Board of Nursing
Timeline
PATIENT CARE TECH | HEART AND VASCULAR UNIT
ANNE ARUNDEL MEDICAL CENTER
03.2018 - 01.2019
EMERGENCY ROOM PATIENT CARE TECHNICIAN
UNIVERSITY OF MARYLAND SHORE REGIONAL HEALTH
10.2016 - 03.2018
MANAGER
Maryland Cardiology Associates PC
01.2013 - 10.2016
Vice President
Jiffy Services of Central Florida
04.2012 - Current
SURGICAL TECH AND CLINICAL MANAGER
DR. RICHARD NESSIF D.D.S, PA
01.2010 - 01.2013
ORAL SURGERY ASSISTANT
WALZER, SULLIVAN & HLOUSEK
01.2008 - 01.2010
DENTAL ASSISTANT AND SENIOR CONSULTANT OF COSMETIC DENTISTRY
DR. ROSENBERG & LANGEREIS D.D.S.
01.1990 - 01.2003
ASSOCIATES OF APPLIED SCIENCES - General Studies
ANNE ARUNDEL COMMUNITY COLLEGE
CNA/GNA CERTIFICATION -
CHESAPEAKE COMMUNITY COLLEGE
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