Susan Michaud
Kansas City,MO
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Park University
Parkville, MO
01.2004 - Current
- Manage all daily office operations; greeted 50 to 100 students and visitors daily, assist with general inquiries and appointment scheduling, clerical work, data entry and database management.
- Answered all incoming calls, corresponded with students and staff via email or text, and established excellent working relationships and knowledge-base with all university department administrators.
- Emailed update department service information to all incoming student and department staff. Created department promotional materials including brochures, event posters, and displays for 10 recruitment fairs.
- Interview, hire and train all employees on assisting students to schedule mentoring/tutoring appointment, navigate online class platform and usage of other provided resources.
- Schedule all employee staff zoom meeting and entered appointment data in multiple calendar-based programs.
- Organized and management all Academic Success and Career Development Events. Organized outside vendor and multiple departments to provide A/V, computer media, security, and facilities arrangements, created signage, decorations, food, etc.
- Managed multiple budgets lines for several different departments, purchase supplies, paid invoices, and kept records to maintain balanced budget.
- Emailed reminders and process 25 -30 employee timesheets and maintain accurate payroll records. Ensured all Federal Work Study Program guidelines were implemented.
- Proctored college placement and online exams, entered score reports into student records and collaborated with testing center proctor to develop testing services manual.
- Requested services for general maintenance of office equipment, staff and lab computers and building needs through IT and Facility Services.
- Developed new ideas for improvement of office procedures, staff training, and regularly held events. Anticipate and complete specific tasks ahead of schedule.
- Attended professional development conferences and training to learn new university database systems.
- Design new materials, created Jot forms, academic writing handouts and all other printed materials were well-stocked.
- Maintain confidentially and security of entered grade reports, test scores and ADA documentation entered into electronic records.
Access Office, Administrative Assistant
Maple Woods Community College
Kansas City, MO
08.1997 - 07.1999
- Proctored exams, filed medical documentation, and transcribed notes for ADA accommodated students.
- Transcribed recorded class lecture notes for ADA students to study from for exams and class assignments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers/students handled concerns quickly and escalated major issues to supervisor.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Carried out day-to-day duties accurately and efficiently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
Education
Bachelor of Arts - English Language And Literature
Park University
Parkville, MO12.2003
Secondary Education Certification - High School English
Park University
Parkville, MO12.2003
Associate of Arts - Liberal Arts And Sciences
Maple Woods Community College
Kansas City, MO05.1998
Skills
- Office Management
- Report Preparation and Analysis
- Staff Training
- Student and Staff Correspondence
- Accounts Payable and Receivable Auditing
- Biweekly Payroll and Record Keeping
- Financial Management and Reporting
- Skilled in Microsoft Office & Publisher
- Office Supplies and Inventory
- Detailed-Oriented, Took Initiative, Multi-Tasker, Prioritized Work Assignments, and Dependable
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of all weekly tasks.
- Advanced from Administrative Secretary to Office Manager within four years by taking on additional work responsibilities
- Organized several career development and mentoring program events throughout the school year.
- Excellent critical thinking and problem solving skills to improve workplace efficiency.
Certification
- Kansas City Professional Development Council Supervisor Certification.
Timeline
Office Manager
Park University
01.2004 - Current
Access Office, Administrative Assistant
Maple Woods Community College
08.1997 - 07.1999
Bachelor of Arts - English Language And Literature
Park University
Secondary Education Certification - High School English
Park University
Associate of Arts - Liberal Arts And Sciences
Maple Woods Community College
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