Susan Mikula
Lakeland,FL
Summary
Dynamic Director of Operations and seasoned Office Manager with a proven track record at Cybercare Technologies and other esteemed firms. Excelled in streamlining operations, enhancing team productivity by 30%, and fostering vendor relationships. Skilled in budgeting and conflict resolution, adept at driving sustainable growth and operational excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
MId Florida Foot Ankle and Vien Clinic
08.2012 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Office Manager
Dr Victor J Wright DPM
01.2004 - 06.2017
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Director of Operations
Cybercare Technologies
01.1999 - 12.2004
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Education
No Degree - Information Technology Business
South University
West Palm Beach, FLHigh School Diploma -
Roosevelt High School
Hyde Park, NY06-1970
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Credit and collections
- Payroll and budgeting
- Mail handling
- Scheduling
- Staff hiring
- Training and coaching
- Documentation and control
- Meeting planning
- Policy and procedure modification
- Budgeting expertise
- Office management software
- Operations Management
- Performance reviewing
- Employee Training
- Professionalism
- Conflict Resolution
Timeline
Office Manager
MId Florida Foot Ankle and Vien Clinic
08.2012 - 08.2017
Office Manager
Dr Victor J Wright DPM
01.2004 - 06.2017
Director of Operations
Cybercare Technologies
01.1999 - 12.2004
No Degree - Information Technology Business
South University
High School Diploma -
Roosevelt High School
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