Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Susan Miller

Dallas,Texas

Summary

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Overview

16
years of professional experience

Work History

Amazon

Warehouse Associate
09.2020 - 11.2022

Job overview

  • Completed required criminal, credit, or drug tests for new hires.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, and labeled materials to prepare items for shipment.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Followed safe handling processes for different types of loads and materials.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

Walmart

Personnel Coordinator
08.2018 - 09.2020

Job overview

  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
  • Developed and monitored employee recognition programs.
  • Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Assisted supervisors with employee performance management and offered recommendations for approach and process.

Raleigh Rehab

HR Generalist
01.2018 - 05.2018

Job overview

  • Processed payroll biweekly using Ultipro.
  • Completed weekly and monthly reports required by corporate.
  • Worked with department heads to resolve employee conflicts.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Coordinated and administered employee health insurance and retirement plans.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Maintained strict confidentiality of all payroll information and records.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Completed bi-weekly payroll for +75 employees.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Created new hire and termination documents for payroll.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Greenbrier Tyler

Human Resources Generalist
05.2016 - 07.2017

Job overview

  • On Boarded, orientated new hires, verify and track certifications and licenses, e-Verify, check backgrounds
  • Leveraged creative sourcing techniques to find passive candidates and screened resumes and interviewed qualified individuals.
  • Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends.
  • Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees.
  • Conducted candidate interviews and performed background checks and verification.
  • Collaborated with HR director to develop and integrate workforce planning, analysis and solutions.
  • Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Liaised with hiring managers to develop and implement strategies to source and recruit top talent.

Challenger Process Systems

Human Resources Generalist
09.2014 - 10.2015

Job overview

  • Responsible for recruiting skilled trades such as welders, fitters, and professionals and their training, development, and compensation.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Tracked employee vacation, sick and personal time.
  • Reconciled payroll discrepancies and responded to inquiries from employees.
  • Completed payroll accurately and timely to meet employee expectations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Managed human resources and records management, safety and health, employee relations and retention, AA/EEO compliance, and labor relations
  • Developed human resource solutions by collecting and analyzing information, recommending courses of action on topics such as employee participation in healthcare
  • Coached and counseled managers and employees
  • Prepared reports by collecting, analyzing, and summarizing data and trends such as employee healthcare choices
  • Complied with federal, state, and local legal requirements by studying existing and new legislation and adherence to requirements; advising management on needed actions such as those affiliated with the ACA
  • Lead Wellness Committee and created the company health and wellness newsletter, and organized events such as the company Christmas party
  • Maintained knowledge of IRS regulations
  • Compiled and submitted payroll deductions
  • Maintained, prepared and processed payroll for organization personnel
  • Audited employee timesheets for hours worked and accuracy
  • Prepared payroll related journal entries for period-end

Signal International

Payroll Specialist
11.2006 - 04.2008

Job overview

  • Processed Payroll for MS and TX Production 3000+ employees through ADP
  • Responsible for bank funding requirements for payroll account (approximately 1 million dollars a week)
  • Maintained accurate payroll records and employee files including manual check log
  • Timely review and sign off on all required payroll and state tax reconciliations
  • Ensured compliance with applicable federal, state and local regulatory reporting requirements and guidelines; ensured reports are accurate and disbursed in a timely manner
  • In collaboration with Director HR Systems and Payroll, evaluated and analyzed existing corporate policies, procedures and business processes; drafted, proposed and implemented changes and/or quality control measures leading to best practice operations in accordance with EEOC policies
  • Ensured accurate benefit deductions and record keeping
  • Processed correct garnishment calculations and compliance, deductions, and vacation/sick accruals
  • Prepared periodic reports of earnings, taxes, and deductions for accounting.

Education

Louisiana State University
Baton Rouge

Bachelor of Science from Business/Accounting

Skills

  • Management of Personnel Resources
  • Payroll Software Proficiency
  • Payroll Policies and Procedures
  • Employee Orientation
  • Onboard New Hires
  • Recruitment Management
  • Human Resources Management
  • Employee Relations
  • Employee Handbook Development
  • Diversity Programs
  • Workers' Compensation
  • Policy Implementation
  • Staff Development

Timeline

Warehouse Associate

Amazon
09.2020 - 11.2022

Personnel Coordinator

Walmart
08.2018 - 09.2020

HR Generalist

Raleigh Rehab
01.2018 - 05.2018

Human Resources Generalist

Greenbrier Tyler
05.2016 - 07.2017

Human Resources Generalist

Challenger Process Systems
09.2014 - 10.2015

Payroll Specialist

Signal International
11.2006 - 04.2008

Louisiana State University

Bachelor of Science from Business/Accounting

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Susan Miller