Susan Miller

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Identified opportunities to improve business process flows and productivity.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
• Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.

Developed strong relationships with dealers for long-term partnerships and increased customer retention.

Improved sales and credit relationships increasing level of collaboration resulting

• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Developed a successful sales team through rigorous coaching, performance management, and ongoing training.

• Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
• Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Reduced risk exposure by conducting thorough credit analyses for new and existing clients.

• Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
• Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
• Increased regional sales by developing and implementing strategic sales plans.
• Implemented successful improvements to [Function], [Function] and [Function].