Susan Miller
Shalimar
Summary
Patient Behavior Technician with 10+ years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Post Adoption Case Manager
Chldren's Home Society of Florida
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Social Worker - Child and Youth
Ashland County Health and Human Services
12.2020 - 03.2023
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Educated parents on available support services, enabling them to effectively navigate systems of care for their children''s benefit.
- Conducted comprehensive assessments of child safety, identifying areas of concern and implementing appropriate interventions.
- Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
- Advocated for children''s best interests in court proceedings, presenting case findings and recommendations to judges and legal representatives.
- Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
- Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.
- Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
- Supported successful reunification efforts by facilitating family counseling sessions that addressed underlying issues impacting the household dynamics.
- Collaborated with medical providers to ensure optimal physical health outcomes for children in care or under supervision.
- Developed and implemented programs to support children's mental health and well-being.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Social Worker - Mental Health and Substance Use
Bayfield County Department of Human Services
02.2018 - 12.2020
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Fostered increased engagement and support, organizing community outreach events and workshops.
- Developed and maintained strong relationships with community resources for successful referrals.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Educated clients and families on mental health, wellness and recovery topics.
Mental Health Technician
Northland Counseling Services / Crisis Bed
09.2010 - 01.2018
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
- Improved patient engagement with therapeutic activities, tailoring approaches to individual interests.
- Improved patient safety with continuous observation and timely intervention.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Adapted quickly to changing patient needs, providing flexible and responsive care.
- Participated in multidisciplinary team meetings, contributing valuable insights for patient care planning.
Education
Master of Science - HR Management
Walden University
Minneapolis, MN08-2016
Bachelor of Arts - Psychology
Ashford University
San Diego, CA09-2013
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Positive attitude
- Client advocacy
- Care coordination
- Critical thinking
- Records management
- Crisis intervention
- Social work
Certification
- CWLC State of Florida Effective 10/31/2023
- State of Wisconsin Social Worker License
Languages
English
Full Professional
Timeline
Post Adoption Case Manager
Chldren's Home Society of Florida
07.2023 - Current
Social Worker - Child and Youth
Ashland County Health and Human Services
12.2020 - 03.2023
Social Worker - Mental Health and Substance Use
Bayfield County Department of Human Services
02.2018 - 12.2020
Mental Health Technician
Northland Counseling Services / Crisis Bed
09.2010 - 01.2018
Master of Science - HR Management
Walden University
Bachelor of Arts - Psychology
Ashford University
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