Susan Miller
Baton Rouge,LA
Summary
Experienced school transportation driver with over 18 years in student transportation management and 20 years in medical office and program administration. Licensed CDL driver with extensive school bus driving experience and a proven safety record. Skilled in bus routing optimization, data analysis, staff coordination, and compliance across educational and healthcare environments. Proven ability to manage large-scale operations, improve efficiency, and ensure safety and regulatory adherence. Recognized for strong communication, leadership, and problem-solving skills, supporting district goals and community needs. Reliable professional with expertise in public transportation, particularly skilled at ensuring timely and safe travel for school-age passengers. Known for maintaining high productivity levels and efficiently completing transport tasks with strong adherence to schedules. Specialized skills include route planning, implementing safety protocols, and managing emergency responses. Excel in communication, patience, and problem-solving, leveraging these soft skills to navigate daily challenges effectively and provide a secure, friendly environment for riders.
Overview
37
37
years of professional experience
1
1
Certification
Work History
School Bus Driver
Ascension Parish School Board
Donaldsonville, USA
01.2024 - Current
- Coordinated route scheduling and field trip transportation across district schools.
- Operate CDL-certified buses safely while maintaining professional relationships with staff and families.
- Ensured compliance with DOT, DOE, and district regulations for all transportation activities.
- Completed daily vehicle inspections and maintained accurate route documentation.
- Complete and stay up to date with all required district and state training.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Medical Program Director/Program Coordinator
Mint Health / Ochsner / SB Wellness Group
Baton Rouge, USA
01.2005 - Current
- Directed daily operations of multi-provider medical and wellness programs.
- Managed staff scheduling, billing, patient communication, and compliance documentation.
- Coordinated large-scale corporate wellness programs and community wellness initiatives.
- Oversaw EHR/EMR systems and ensured data accuracy and HIPAA compliance.
- Trained administrative and clinical staff in policies, systems, and patient service standards.
- Developed reports tracking program performance, patient outcomes, and operational efficiency.
- Coordinated cross-functional teams to enhance patient wellness services at Ochsner.
- Implemented training sessions for staff on best practices in health management.
- Evaluated program effectiveness through feedback and data analysis methods.
- Advocated for patient-centered care within organizational policies and programs.
- Provided leadership in developing innovative approaches to meet program goals.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Conducted needs assessments and developed program objectives.
- Developed strategic plans to ensure successful program operations.
- Maintained communication with clients throughout their involvement in the program.
- Collaborated with external partners to leverage resources for the program's success.
- Directed staff training on technical aspects of programming activities.
- Reviewed existing programs and identified areas of improvement or expansion.
- Collected key program data and analysis to support continuous improvement.
School Bus Driver
East Baton Rouge Parish School Board
Baton Rouge, USA
01.1989 - 01.2005
- Operated CDL-licensed school buses, ensuring safe student transport according to district and DOT standards.
- Coordinated bus routes with transportation supervisors to maximize efficiency and compliance.
- Managed routing adjustments for new students, road closures, and schedule changes.
- Collaborated with administrators, principals, and parents to resolve transportation issues.
- Provided training and support for drivers and monitors on safety and operational policies.
- Conducted route audits to identify duplications and safety hazards.
Education
Integrative Nutrition -
Institute For Integrative Nutrition
New York, NYParaproffesional -
Banfield
Portland, ORSkills
- School bus routing and scheduling
- CDL licensing and compliance
- Bus operations and safety
- Data analysis
- Transportation logistics
- Route optimization
- Student safety and DOT compliance
- Staff leadership and training
- Stakeholder communication
- Policy development and process improvement
- Budgeting and resource allocation
- Performance reporting and data entry
- Customer service excellence
- Cross-functional coordination
- Medical software proficiency: EPIC, EMR/EHR
- Microsoft Office suite expertise: Excel, Word, Outlook, Teams, PowerPoint, Google Workspace
- Team leadership
- Effective communication
- Problem solving
- Program coordination
- Data management
- Staff training
- Customer relationship management
- CDL operation
- Safety compliance
- Strategic planning
- Database management
- Commercial driving
- Passenger safety management
Certification
- Commercial Driver’s License (CDL), State of Louisiana – Active
- DOT Safety & Compliance Training
- Medical Office Administration / Health Information Management Certification
- Medical Assistant
- Holistic Integrative Nutrition Coach
- CPR and First Aid Certified
Timeline
School Bus Driver
Ascension Parish School Board
01.2024 - Current
Medical Program Director/Program Coordinator
Mint Health / Ochsner / SB Wellness Group
01.2005 - Current
School Bus Driver
East Baton Rouge Parish School Board
01.1989 - 01.2005
Integrative Nutrition -
Institute For Integrative Nutrition
Paraproffesional -
Banfield