Susan Miller
Anchorage,AK
Summary
Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 25 years of experience in the field of behavioral support and modification. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills. Specialties include consistent support and experienced skill development .
Overview
27
27
years of professional experience
Work History
Mental Health Technician
Hope Community Resources
Anchorage, AK
04.2002 - Current
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created and participated in activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Assisted in the development of individualized treatment plans for patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Administered medications as prescribed by physician or psychiatrist.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Identified and addressed individual mental health challenges to support patients.
- Bathed, fed and dressed patients based on individual abilities.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Aided patients in performing activities of daily living.
Assisted Living Home Owner
Self
Anchorage, Alaska
01.2007 - 01.2016
- Managed daily operations and staff scheduling in assisted living facility.
- Coordinated resident care plans with healthcare professionals and families.
- Ensured compliance with state regulations and safety standards in facility operations.
- Conducted regular assessments of resident well-being and service quality.
- Fostered a supportive environment for both residents and staff through effective communication.
- Monitored medication administration practices for accuracy and adherence to protocols.
- Managed financial resources through cost control measures and budget analysis.
- Identified areas for improvement in operational procedures and implemented changes as needed.
- Ensured that all applicable laws, regulations and policies were followed by staff members and self.
- Developed and maintained relationships with resident families.
- Conducted assessments of potential new residents for admission into the assisted living facility.
- Reviewed incident reports submitted by staff members regarding any accidents or injuries involving residents.
- Provided care for individuals experiencing mental health challenges.
Direct Care Professional
Eastmont
Glendive, Montana
01.1999 - 01.2001
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked in an educational setting to provide and teach work skill programs.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT12-2025
Skills
- Charting and Clinical Documentation
- Behavior Management
- Clinical Documentation
- Knowledge of Medical Terminology
- Medication Administration
- Family Support and Assistance
- Patient Safety Management
- Care Plan Development
- Progress Monitoring
- Crisis Intervention
References
References available upon request.
Timeline
Assisted Living Home Owner
Self
01.2007 - 01.2016
Mental Health Technician
Hope Community Resources
04.2002 - Current
Direct Care Professional
Eastmont
01.1999 - 01.2001
Bachelor of Science - Nursing
Nightingale College