Susan Miller
Woodridge,NY
Summary
Clinical social worker with over 40 years of experience working in human services with a specialty in mental health and substance abuse services. Clinically trained and experienced in clinical services, administration, supervision and finances. All of my work has been with the goal of infusing trauma informed, culturally competent, strength based, person center and family driven services into the human services system as well as fostering collaboration within the overall system.
Overview
43
43
years of professional experience
1
1
Certification
Work History
COO, Downstate and Children and Youth Services
Rehabilitation Supports Services
Altamont, NY
01.2020 - 10.2025
Provided administrative and clinical oversight of the agencies adult mental health and substance abuse programs in 6 counties in the lower Hudson River region and the children and youth programs in seven upstate and lower Hudson River counties. Oversaw a budget of approximately $42 million dollars. From July 2023 to October 2025 Responsible for oversight of the operations staff in the corporate office.
Managing Director
Rehabilitation Support Services, Inc.
Altamont, NY
09.1994 - 12.2020
- Directed operational strategies to enhance service delivery and client satisfaction.
- Oversaw budgeting processes to ensure financial accountability and resource allocation.
- Implemented staff training programs to improve service efficiency and employee performance.
- Developed partnerships with community organizations to expand rehabilitation services offered.
- Responsible for the administrative and clinical supervision and oversight of the agencies mental health services in Orange and Sullivan counties. Expanding services from around ten million dollars to approximately twenty five million.
- Expanded the children and youth services in Orange, Sullivan and Otsego counties. Responsible for all agency children and youth programs.
- Implemented trauma informed, strength based, culturally competent and family and person centered driven care in the agency.
- Implemented many staff training programs.
Director, Quality Assurance & Outpatient Programs
Sullivan County Department of Community Services
Liberty, NY
08.1989 - 09.1994
Provided and administrative, supervisory and clinical oversight of two mental health clinics, a substance abuse clinic, case management programs and two continuing day treatment programs for the county mental health system.
Social Worker 2
Sullivan County Department of Community Services
Ferndale, NY
11.1982 - 08.1989
- Facilitated client assessments to identify needs and develop tailored support plans.
- Coordinated multidisciplinary team meetings to enhance service delivery and case management.
- Advocated for clients' rights and resources within community systems, fostering access to essential services.
- Implemented evidence-based intervention strategies to promote mental health and well-being among diverse populations.
- Provided mental health therapy and treatment to a diverse population of children and youth.
Education
Masters of Social Work - Social Work
Syracuse University
Syracuse, NYBachelor's of Social Work - Social Worl
Syracuse University
Syracuse, NYSkills
Knowledge of the human services delivery system, including clinical, regulatory, financial and administrative services and implementation
Certification
Licensed Clinical Social worker, (LCSW)
New York State Accredited Social Worker
Timeline
COO, Downstate and Children and Youth Services
Rehabilitation Supports Services
01.2020 - 10.2025
Managing Director
Rehabilitation Support Services, Inc.
09.1994 - 12.2020
Director, Quality Assurance & Outpatient Programs
Sullivan County Department of Community Services
08.1989 - 09.1994
Social Worker 2
Sullivan County Department of Community Services
11.1982 - 08.1989
Masters of Social Work - Social Work
Syracuse University
Bachelor's of Social Work - Social Worl
Syracuse University