Susan Miller
Training And Communication Designer
Barberton,OH
Summary
With over 15 years of classroom experience and 11 years in program design and adult learning, the focus is on connecting individuals with growth-driven solutions. Effectively balancing patience, empathy, and urgency to ensure projects stay on track, sales continue to flow, and customers receive the necessary products. I am committed to fostering inclusive learning environments and leveraging emerging technologies to create innovative and accessible educational experiences.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Change Management Analyst
FirstEnergy
Akron, Ohio
10.2024 - Current
- Developed strong partnerships with stakeholders to identify critical training needs and creating content and adaptation strategies for 5+ enterprise-wide initiatives.
- Led the initiative and creation of a new departmental onboarding module, reducing time-to-productivity for new hires by 50%.
- Developed over 40+ executive-level PowerPoint presentations and training decks, contributing to a 25% increase in tool and process adoption across teams.
- Aligned learning objectives with organizational goals, creating content and adaptation strategies for 5+ enterprise-wide initiatives.
- Applied ADKAR and Agile methodologies to streamline training rollout processes, accelerating adoption timelines by 15%.
Learning Designer and Trainer
FirstEnergy
Akron, Ohio
05.2022 - 10.2024
- Designed and implemented 10+ learning modules, to over 10,000 employees based off of an initial needs analysis for generic and company specific ethical compliance needs.
- Enhanced learning experiences by blending storytelling with technology. Tools used include: Articulate Storyline, Adobe InDesign, Audition and Premiere Pro, Canva and Vyond to create job aids, infographics, microlearning, virtual instructor-led, and asynchronous courses.
- Collaborate with SMEs, cross-functional teams and leaders to determine training strategy by conducting needs assessments for 8 departments and programs to align with departmental and business goals.
- Recommend delivery strategies that yield a dynamic experience and can apply to a variety of learners and audiences.
- Regularly analyze performance data and post course feedback to refine eLearning experiences, resulting in more in-depth knowledge of the topic.
Educator & Tech Coach
St. Vincent St. Mary High School
Akron, Ohio
08.2007 - 05.2022
- Designed, scheduled and facilitated voluntary weekly edtech sessions based on needs with 45-65% attendance rates.
- Created, strategized, and implemented best training practices aligned with adult learning principles for staff professional development e.g. Google Educator Certification training with a nearly 100% passage rate.
- Led change management efforts, resulting in successful implementation of 1-to1 program updates, proactively addressing risks in data privacy and security.
- Develop curriculum for 15 classes in alignment with diocesan, state and federal standards including dynamic, customized lesson plans based on student data &
needs and increased enrollment in business electives by 130%.
Retail Owner
B3 Boutique
Akron, Ohio
02.2016 - 02.2021
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased customer satisfaction and operational costs by implementing
innovative business strategies and streamlining processes. - Developed email and social media campaigns to increase customer retention, and open rate from 4% to 11%.
Education
Master of Arts - Educational Technology
Ashford University
San Diego, CA 12.2009 - 10.2010
Bachelor of Science - Business Education
Youngstown State University
Youngstown, OH 06.2001 - 12.2006
Skills
Change management techniques
Diversity and inclusion
Business process analysis
Communication planning
Google Workspace & MS Office
Learner assessment & theory
Creative problem solving
Project planning
Interactive design
Articulate 360 Storyline & Rise
Canva
Adobe
Presentations
Session presenter at:
- OETC & ITIP 2021, "Rubrics: Students & Teachers Save Time"
- NBEA 2022, "Daily 24 - Time management for teachers and students"
Timeline
Change Management Analyst
FirstEnergy
10.2024 - Current
Learning Designer and Trainer
FirstEnergy
05.2022 - 10.2024
Retail Owner
B3 Boutique
02.2016 - 02.2021
Master of Arts - Educational Technology
Ashford University
12.2009 - 10.2010
Educator & Tech Coach
St. Vincent St. Mary High School
08.2007 - 05.2022
Bachelor of Science - Business Education
Youngstown State University
06.2001 - 12.2006
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