Susan Milligan

Assistant Manager

Marshalls & HomeGoods

08.2024 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Implemented loss prevention strategies, significantly reducing shrinkage.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Engaged with customers to gather feedback, using insights to improve service and product offerings.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assisted in budget preparation, ensuring alignment with financial goals.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Oversaw daily operations to maintain store cleanliness and organization.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Streamlined and monitored quality programs to alleviate overdue compliance activities.

Summary

Overview

Work History

Assistant Manager

Key Holder

Education

High School Diploma -

Skills

Accomplishments

Certification

Languages

Timeline

Assistant Manager

Key Holder

High School Diploma -

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