SUSAN MILONE
Argyle
Summary
A highly experienced and knowledgeable General Manager focused on going above and beyond to support the team and serve customers. Certificates in Serv-Safe, Allergen Awareness and Choke Safety. Offering top-notch management and customer service abilities. Motivated to continue to learn and grow as a professional.
Overview
25
25
years of professional experience
Work History
Manager
Darden Restaurants-Longhorn Steakhouse
06.2021 - Current
- Streamlined kitchen operations, improving efficiency and reducing food waste through effective inventory management.
- Trained and mentored culinary staff on best practices, fostering a collaborative team environment.
- Oversaw compliance with health and safety regulations, ensuring a safe working environment for all staff.
- Motivated team of 20 employees to maintain high standards of food preparation and efficiency for 8 hours per shift.
- Contributed to the restaurant''s reputation for excellence by consistently delivering high-quality dishes that delighted guests and earned rave reviews.
- Optimized kitchen staffing levels to maintain a balance between efficient service delivery and cost management, reducing labor costs without compromising quality or guest satisfaction.
- Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting regular inspections of kitchen facilities.
- Scheduled kitchen staff of 20 people.
General Manager
Five Guys
10.2016 - 06.2021
- Skillfully scheduled front and back of house staff by anticipating high volume traffic to deliver customer service levels in line with company standards.
- Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations.
- Delivered store sales and financial objectives by improving restaurant operations and developing leaders.
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant.
- Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage.
- Trained and mentored food service works to achieve maximum team quality and efficiency.
- Maintained the appropriate coverage levels for expected customer loads by continuously forecasting needs and adjusting schedules.
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training.
- Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
President
Dimension Service Solutions, Inc
03.2000 - 07.2016
- Coordinated with HR on recruitment, hiring, and compensation, developing plans for talent acquisition and retention.
- Developed competitive benefits packages and managed benefits administration and oversight.
- Developed and implemented operating policies to support organizational objectives.
- Catapulted business forward with fresh and innovative strategies focused on appealing to customers in need of temporary staff.
- Hired leadership team able to hit ground running, bringing track record of results.
- Served as chief operating officer for policies, operations, productivity, and quality.
- Set and monitored objectives, performance indicators, and metrics to assess employee progress.
- Emphasized importance of customer service by modeling services provided to internal and external customers and stakeholders.
- Oversaw all facets of the company with direct reports from the Director of Sales and Marketing, Director of Finance and Operations, and Human Resources.
Education
Bachelor of Science - Human Resources, Business Management
University of Central Florida
Daytona Beach, FL06.1989
Skills
- Employee training
- Financial performance analysis
- Ensure food safety
- Reduce inventory costs effectively
- Team leadership
- Client relationship management
- Operational efficiency management
- Inventory control
- Food safety compliance
Timeline
Manager
Darden Restaurants-Longhorn Steakhouse
06.2021 - Current
General Manager
Five Guys
10.2016 - 06.2021
President
Dimension Service Solutions, Inc
03.2000 - 07.2016
Bachelor of Science - Human Resources, Business Management
University of Central Florida
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