Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
love working with children
Timeline
Generic

Susan MITCHELL

Levittown,PA

Summary

Compassionate with professional experience as Special Needs Bus Monitor. Skilled in ensuring safety and security of children during transportation, adept at addressing individual needs, employing patience and sensitivity. Demonstrated ability to build strong relationships with students, parents, and school staff while making positive contributions to team objectives.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Special Needs Bus Monitor

Krise Transportation Inc.
Punxsutawney, PA
03.2015 - Current
  • Assisted students with special needs in boarding, disembarking and transferring between buses.
  • Monitored student behavior on the bus to ensure safety of all passengers.
  • Communicated with school personnel regarding students' progress and any incidents that occurred during transit.
  • Provided guidance and support to students while maintaining a safe, orderly environment on the bus.
  • Informed parents about any issues concerning their children's transportation needs.
  • Adhered to district policies regarding student discipline and safety procedures.
  • Reported accidents or hazardous situations immediately to supervisor.
  • Attended training sessions related to safety regulations, emergency procedures.
  • Conducted daily visual checks of vehicle interior for cleanliness, damage.
  • Encouraged positive interaction among students on the bus.
  • Greeted students upon arrival at designated stops and assisted them off the bus if necessary.
  • Verified that all riders had exited the vehicle before leaving a stop location.
  • Seated students and secured seatbelts, harnesses or other protective devices.
  • Monitored students during route to maintain bus safety.

Fresh Assistant Manager

Sam's Club
Langhorne, PA
03.1999 - 03.2012
  • Performed daily opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.
  • Developed and implemented strategies to increase customer satisfaction and sales performance.
  • Organized staff meetings to discuss upcoming promotions and sales initiatives.
  • Analyzed weekly, monthly, and annual budgets to ensure that the store was meeting financial goals.
  • Hired, trained, managed, coached and evaluated new employees in accordance with company policies.
  • Oversaw inventory management processes to minimize stock shortages or overages.
  • Created reports on employee performance metrics such as attendance records, job reviews.
  • Monitored customer service levels to ensure a positive shopping experience for customers.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Provided feedback on employee performance reviews in order to enhance productivity levels.
  • Maintained effective communication with team members by providing direction on operations-related matters.
  • Ensured adherence to company policies regarding health and safety regulations at all times.
  • Managed store finances by overseeing budgeting activities and monitoring expenses.
  • Responded promptly to inquiries from customers via phone or email in a professional manner.
  • Kept inventory purchases in line with demand to minimize loss.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Front Line Supervisor

BJ's Wholesale
Levittown, PA
03.1996 - 03.1996
  • Created schedules that optimized workflow while meeting customer needs and expectations.
  • Reviewed employee performance regularly and set goals to improve efficiency and productivity.
  • Enforced safety policies and procedures among employees in the workplace.
  • Assigned tasks to team members based on their skillset and experience level.
  • Analyzed data from customer feedback surveys to identify areas of improvement in service quality.
  • Resolved conflicts among team members by providing constructive feedback and coaching as needed.
  • Trained staff on best practices related to product knowledge, sales techniques, problem-solving methods.
  • Provided technical assistance when necessary to troubleshoot equipment or software issues.

Education

High School Diploma -

Neshaminy HS
Langhorne, PA
06-1982

Skills

  • Child development knowledge
  • First-aid and CPR
  • Transportation Regulations
  • Safety awareness
  • Mobility Assistance
  • Disability Awareness
  • Physical assistance
  • Positive student engagement
  • Organizational Skills
  • Communication Skills
  • Child Safety Procedures
  • Active Listening
  • Student Supervision
  • Bus Evacuation Procedures
  • Professionalism
  • Written Communication
  • Conflict Resolution
  • Punctuality
  • Multitasking Abilities
  • Student Loading and Unloading
  • Behavior management techniques
  • Special Needs Assistance

Accomplishments

Consecutive years of attendance bonuses. Employee of the month. Prompt to work.

Certification

CPR certified. Wound care certificate. Mandated and Permissive child abuse certificate.

love working with children

My job as a bus monitor is very fulfilling and enjoyable. I very much interact with the children, I love their stories. I have seen kids go from elementary school through high school. I like to meet new kids with new experiences each year.

Timeline

Special Needs Bus Monitor

Krise Transportation Inc.
03.2015 - Current

Fresh Assistant Manager

Sam's Club
03.1999 - 03.2012

Front Line Supervisor

BJ's Wholesale
03.1996 - 03.1996

High School Diploma -

Neshaminy HS

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Susan MITCHELL