Susan Mitchell

Certified Pharmacy Technician

Walgreens

07.2016 - 08.2025

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated directly with doctors offices via telephone, fax and email.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Maintained drug inventory levels by ordering necessary medications and supplies.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Managed opening and closing duties for pharmacy.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.