Susan Miuccio

Banker

Community Bank of Bergen County NJ

05.1978 - 04.2018

Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
Provided exceptional customer service by promptly addressing concerns and resolving issues.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Referred customers to other banking departments for specialized services.
Executed wire transfers, stop payments and account transfers.
Processed applications for new accounts.
Performed account maintenance by closing out accounts and changing customer addresses.
Received loan and utility payments, sending funds to correct destinations.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Monitored and verified suspicious activity on customer accounts.
Wrote and distributed customer correspondence.