SUSAN MOJESKE
Fine Dining Server
Denver,CO
Summary
Hardworking and detail-oriented Server/Bartender with experience in Fine Dining restaurant environments. Easily steps into any food service or customer service role with ease. Team player who works well with staff, supervisors and guests through energetic interpersonal communication looking to surpass expectations and achieve excellence
Overview
8
8
years of professional experience
2
2
Certification
Work History
Server
Fogo de Chao
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality, especially during high-volume periods.
- Bussed and reset tables to keep the dining room and work areas clean and increase table turnover rate.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers, indulgent cuts, and alcoholic or specialty beverages to enhance sales numbers.
Fine Dining Server & Bartender
Ruth's Chris Steak House
08.2022 - 12.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Showcased extensive bar, wine, and menu knowledge, offering adept recommendations to suit individual preferences and maximized upselling opportunities by promoting daily specials or premium menu, spirit, and wine options without being overtly sales-driven.
- Adhered to all company fine dining policies and procedures for every guest interaction, including preparing for service, performing table-side French service, open-hand service, proper wine presentation, and decanting, crumbing, ensuring proper pacing, and clearing of courses as well as all fine dining service etiquette.
- Increased table turnover rate through efficient order-taking and seamless communication with kitchen staff for timely and accurate delivery of courses.
- Demonstrated exceptional teamwork by collaborating with fellow servers during special events such as weddings, banquets, and corporate functions, executing flawless service tailored to unique requirements.
- Established strong rapport with regular customers, fostering loyalty and return business for the restaurant's banquet services and regular dining through exceptional service and attitude.
- Received praise from management for consistently exhibiting a positive attitude and enthusiasm towards work responsibilities and other team members, fostering a positive and collaborative work environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality and addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Tuscanos Brazilian Grill
08.2021 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Sales Associate
Green Dragon CBD
05.2021 - 08.2021
- Demonstrated extensive knowledge of all CBD and Delta 8 products and increased sales revenue by building a strong rapport with customers and recommending appropriate CBD and Delta 8 products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations while maximizing profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Streamlined all packing and shipping operations, ensuring order accuracy by diligently following packing guidelines and double-checking items and addresses before shipping.
- Met or exceeded daily quota targets through focused time management and prioritization of tasks.
- Maintained a clean work environment by routinely performing cleaning and organization tasks.
- Assisted with website development and marketing strategies to increase sales revenue.
Assistant Manager
McAlister's Deli
09.2020 - 05.2021
- Collaborated closely with the General Manager in overseeing various aspects, including inventory management, shift coordination, and professionally addressing and resolving customer complaints to enhance guest retention and satisfaction.
- Demonstrated versatility by actively participating in all stations and positions, executing cash, safe, and credit card transactions with precision, and ensuring meticulous end-of-shift reconciliation.
- Engaged in all opening, transition and closing duties, including after-hours deep cleaning tasks, contributing to a clean, safe and organized store environment to enhance customer experience.
- Exhibited a commitment to customer satisfaction by ensuring efficient team performance and addressing conflicts within the team and between staff and guests.
- Mastered catering, prep, and menu recipes, ensuring their accurate execution while providing effective conflict resolution to maintain a harmonious work environment and uphold operational standards.
Shift Leader & Manager
Potbelly Sandwich Shop
03.2016 - 07.2020
- Progressed from Cashier to Certified Trainer to Catering Coordinator to Shift Manager within four years, earning four company awards for Coaching and Positive Energy
- Demonstrated outstanding versatility by overseeing various responsibilities, including cashier duties, training, cash handling, safe management, shift supervision, store opening and closing, inventory management, order placement, and exceptional customer service
- Declined Assistant Manager positions due to academic commitments but effectively managed payroll and shop operations during the General Manager's extended absences, becoming a go-to resource for managerial guidance and expertise
- Played a pivotal role in managerial responsibilities, earning trust as a reliable problem-solver and expert resource for fellow managers, surpassing even the General Manager in tenure
- Acknowledged by the company owner as a paragon of strong work ethic, I managed and held keys to multiple shop locations, organized and executed catering and online orders, and demonstrated competence in overseeing and managing all shops within the St. Louis area.
- Resolved conflicts between team members in a professional manner to maintain positive and productive work environments.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
Education
Bachelor of Arts - Neuroscience And Psychology
University of Colorado Boulder
Boulder, CO05.2026
Associate of Arts - General
St. Charles Community College
St. Charles, MO05.2022
Skills
- Fine Dining Serving/ Bartending
- Restaurant Management
- Wine and Spirit Knowledge/ Service
- Transactions and Cash Handling
- Suggestive and Up-Selling
- Positive Attitude and Team Collaboration
- French Service and Tableside Etiquette
- Banquet and Catering Coordination
- Accounting, Payroll, and Inventory Management
- Interviewing, Hiring and Training Processes
- Attention to Detail and Multitasking
- Organizational and Interpersonal Skills
- Strong Leadership and Conflict Resolution
Certification
- ServSafe Manager Certification (U.S. National Restaurant Association)
- Colorado State Food Safety Certification
- Lifetime Mensa Member
- Intertel Member
References
Jeffrey Cooper, General Manager, Ruth's Chris Steak House, jeffreyc@ruthschris.us
Timeline
Server
Fogo de Chao
12.2023 - Current
Fine Dining Server & Bartender
Ruth's Chris Steak House
08.2022 - 12.2023
Server
Tuscanos Brazilian Grill
08.2021 - 08.2022
Sales Associate
Green Dragon CBD
05.2021 - 08.2021
Assistant Manager
McAlister's Deli
09.2020 - 05.2021
Shift Leader & Manager
Potbelly Sandwich Shop
03.2016 - 07.2020
Bachelor of Arts - Neuroscience And Psychology
University of Colorado Boulder
Associate of Arts - General
St. Charles Community College
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