Susan Moniz
New Bedford,MA
Summary
Over the course of the past few years I have improved immensely in every area and continue to strive for growth at every opportunity given. Although I do not have a quantity of years worth of experience I have quality in the years I have given. I strive in adverse situations and I adapt and adjust easily. Learning something new has never stopped me from attempting to be my best not just for myself but for the residents I have supported and the teams I have worked along with.
Overview
4
4
years of professional experience
Work History
Program Manager
Better Community Living Inc.
02.2023 - 12.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with staff and residents
- Developed financial plans for the residents and assisted with banking
- Managed a team of 13 people. Completing trainings, implementing ISP and PBS.
- Ongoing training for my own development
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Quarterly review of staff performance.
- Completion of medical appointments for the residents.
- HCSIS updates.
- ISP updates.
- Staff scheduling.
- biweekly staff meetings.
- Worked with clinicians for optimal care for the residents.
- Worked on improvements to the quality of life of our residents.
- Supported and increased socialization in community settings.
- Worked along side other program managers for improvements in the group homes.
Residence Director
Seven Hills Foundation
07.2021 - 12.2022
- Provided support for staff in the group home setting
- Fostered a strong sense of community within the residents who resided in the group home by encouraging resident engagement in social activities, clubs, and organizations in the community.
- Streamlined communication and trainings between staff members.
- Communicating the importance of ISP's and how to apply them in the residents lives.
- Created and maintained staff schedules and home ratios.
- Implemented staff meeting twice a month.
- Coaching and support documents along with quarterly updates on success and improvements needed from staff.
- On-site training for new coming staff into the home.
- Medical appointments for the residents.
- Submitting all required documentation in HCSIS.
- Payroll corrections and approvals.
- Assuring the home is maintained and appliances are working. Reporting any issues to maintenance.
- Working as a team along with other house managers to find coverage as needed.
- Reduced conflicts among residents by mediating disputes and fostering a positive living environment.
- Maintained safe living conditions by enforcing residence policies and conducting regular building inspections.
- Promoted healthy lifestyle choices among residents through wellness information.
- Facilitated staff meetings that promoted open dialogue amongst team members concerning ongoing issues or potential improvements within the group home.
- Completed ongoing trainings to better assist the residents and staff.
- Review of policies and procedures
- Educated residents in finances and assisted them with financial plans.
- Promoted positive relations between residents and staff.
Assistant Residence Director
Seven Hills Foundation
05.2020 - 07.2021
- Provided training for residential staff, equipping them with necessary skills to effectively support residents in group home settings.
- Communication with the Residential Director by holding informative meetings.
- Maintained detailed and up to date coaching and support forms of all residential staff.
- Provided on-site training of behavior support plans and implementing of ISP's.
- Implemented innovative programs promoting diversity and inclusion, leading to a more unified inclusion.
- Participated actively in staff meetings, providing valuable input on potential improvements to residence life operations.
- Served as mediator and facilitator for any staff concerns.
Education
Associate of Science - Life And Health Sciences
Bristol Community College
Fall River, MA05.2024
High School Diploma -
New Bedford High School
New Bedford, MA06.2018
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- Project Coordination
- Policy and procedure improvements
- Interpersonal Skills
- Critical Thinking
- Work Planning and Prioritization
- Team Management
- Flexible and Adaptable
- Team training and development
- Attention to Detail
- Good Judgment
- Scheduling and Planning
- Team Development
- Influencing skills
- Cultural Sensitivity
- Organizational Performance
- Empathetic and Sympathetic
- Active listening skills
Timeline
Program Manager
Better Community Living Inc.
02.2023 - 12.2023
Residence Director
Seven Hills Foundation
07.2021 - 12.2022
Assistant Residence Director
Seven Hills Foundation
05.2020 - 07.2021
Associate of Science - Life And Health Sciences
Bristol Community College
High School Diploma -
New Bedford High School
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