Susan Montalvo
Cape Coral,FL
Summary
Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions. Talented at keeping personnel, building and equipment secure. Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment. Vigilant security professional experienced in working independently to uphold tight security for secured facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Physically fit Security Officer skilled at defending clients and assets. Weapons expert possessing excellent self-control and level head in difficult situations. Manages security risks with ease and uses sound judgment to quickly resolve problematic situations.
Overview
87
87
years of professional experience
1
1
Certificate
Work History
Ticketing Agent
Swissport
Fort Myers, FL
11.2021 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Input customer reservations, payment sources and contact details into system
- Directed passengers to correct airport terminal locations.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Checked baggage at gate and loaded onto ramp.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct loading gates or areas for departures and connections.
- Updated schedule monitors, information boards and used PA system to convey current information to customers.
Security Guard
BUFSD
Baldwin, NY
04.2017 - Current
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Security Officer
Cold Spring Harbor Laboratory
Cold Spring Harbor, NY
08.2015 - Current
- Authorized entrance papers and granted or denied entrance to building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Security Officer
Jones Beach Theater
Wantagh NY, NY
05.2005 - Current
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Emergency Medical Technician Critical Care
Dix Hills Fire Department
New York, NY
04.1989 - Current
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with lucid patients to gather incident and medical history information.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management and heart monitoring.
- Trained over 100 EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Administered tests and medication to stabilize patients in field or in transit.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Quickly recognized patient needs based on conditions and administered medications for specific situations.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Recorded situational triages, medication administration and patient statuses using latest software to collect data on EMT effectiveness and emergency preparedness.
- Executed stomach suction, airway management and heart monitoring to treat patients.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Used IV medication to administer treatments in specific situations with accuracy, safety and speed
Security/EMT-A
Newsday/Cablevision
Farmingdale, NY
02.2013 - 03.2017
- Communicated with lucid patients to gather incident and medical history information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained over 100 EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Recorded situational triages, medication administration and patient statuses using latest software to collect data on EMT effectiveness and emergency preparedness
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery
- Trained EMTs in basic life support skills, oxygen therapy and wound care
- Served as principal liaison between emergency medical response department and other city departments, public organizations and private agencies
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival
- Administered tests and medication to stabilize patients in field or in transit
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes
- Stabilized serious and critical patients for transport to medical facilities with advanced care teams
New York City Police Officer
New York City Police Department
New York, NY
01.1987 - 01.2007
- Translated command mandates into actionable policies for frontline officers and detectives.
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Reported deficient streetlights, signs and road surfaces to keep residents safe.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
- Delivered expert courtroom testimony to support 20 criminal cases per year.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Obtained information from arrested subjects to conduct debriefings.
- Developed efficient organizational system for case records, reports, logs and agendas.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
- Handled citation and traffic violation paperwork.
- Debriefed arrested individuals to collect important information for ongoing investigations.
- Booked suspects into custody by processing mug shots and fingerprints.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
Education
Associate of Science - Paralegal Studies
Eastern Gateway Community College
Steubenville, OH07.2021
Skills
- Basic computer skills
- Legible report writing
- Keen
- Observe Security camera monitoring
- Security operations experience
- Safety and security
- Firearms expertise
- Criminal law
- Proficient In MS Office
- Criminal Laws
- Conflict Resolution
- Civil Law
- Criminal Law Knowledge
- Excellent Investigative and Reporting Skills
- Legal Jargon Knowledge
- Agent Assistance
- Medical Emergency Response
- Making Announcements
- Fare and Fee Calculations
- Accommodation Planning
- Computer Reservation Software
- Airline Policies
- Information assistance
- Check-in procedures
- Reservation management
- Booking issues
Certification
- Notary Public
- Emergency Medical Technician Critical Care
- Advanced Firefighting
- Critical Incident Management provider
- CPR instructor
Timeline
Ticketing Agent
Swissport
11.2021 - Current
Security Guard
BUFSD
04.2017 - Current
Security Officer
Cold Spring Harbor Laboratory
08.2015 - Current
Security/EMT-A
Newsday/Cablevision
02.2013 - 03.2017
Security Officer
Jones Beach Theater
05.2005 - Current
Emergency Medical Technician Critical Care
Dix Hills Fire Department
04.1989 - Current
New York City Police Officer
New York City Police Department
01.1987 - 01.2007
Associate of Science - Paralegal Studies
Eastern Gateway Community College
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