Job Search Status
Open to workDesired start date: Immediately
Open To Work
Susan Montalvo
Cape Coral,USA
Work Preference
Summary
Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions. Talented at keeping personnel, building and equipment secure. Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment. Vigilant security professional experience in working independently to uphold tight security for secured facilities. Proficient in detecting and investigating violations, working with law enforcement agencies, and rendering aid to distressed individuals. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Physically fit Security Officer skilled at defending clients and assets. Weapons experts possess excellent self-control and level head in demanding situations. Manage security risks with ease and use sound judgment to quickly resolve problematic situations. Accomplished Flight Attendant offering over 2 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable, and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team goals. Hardworking and enthusiastic job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proficient manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained manager.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Manager
Pure Green
11.2024 - Current
- Led operational initiatives to enhance efficiency in daily store management.
- Developed training programs for staff, improving overall team performance and service quality.
- Implemented inventory management systems, optimizing product availability and reducing waste.
- Refined workflow processes boosting customer satisfaction and ensuring order accuracy.
- Managed vendor relationships to ensure timely supply delivery and quality standards compliance.
- Orchestrated marketing initiatives boosting brand visibility and increasing foot traffic to locations.
- Led and invigorated employees towards achieving high levels of productivity and work involvement
- coordinated numerous obligations within established periods
- Facilitated professional atmosphere, promoting organization and safety for employees and patrons.
- elevated customer satisfaction via timely dispute resolution, sustaining open lines of communication, and delivering superior service.
- Navigated staff member conflicts by engaging in active listening and establishing effective resolutions.
- Elevated performance by overseeing daily activities and guiding team members.
- Facilitated cross-training sessions for employees, boosting team agility and performance.
- Regulated expenses to keep business functioning within budget and boost profitability.
- Established and upheld relationships with customers and suppliers through comprehensive account development.
- Nurtured dynamic company culture prioritizing employee engagement, teamwork, and persistent learning opportunities.
- Strengthened safety protocols to ensure safe environments for workers.
- Realized departmental targets by crafting and executing strategic plans alongside performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw budgets effectively, ensuring optimal financial performance while allocating resources for business growth.
- Optimized marketing initiatives for customer acquisition and business promotion
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Coached junior team members on professional development, nurturing potential leaders for future roles within organization.
- Supervised inventory control to optimize stock levels and limit waste.
- Guided team brainstorming sessions resulting in creative solutions for enduring operational issues.
- Increased employee morale and lowered turnover via creation and deployment of a robust rewards and recognition program.
- Enhanced positive customer relations by addressing challenges promptly and applying effective solutions.
- Reviewed employee performance and provided insightful feedback to advance skills.
- Uphheld professional demeanor by maintaining composure in interactions with disgruntled or upset customers.
- Coordinated opening and closing procedures of location, tracking shift adjustments to support successful operational strategies and optimize business outcomes.
- Supervised daily operations to facilitate efficient service delivery and improve customer satisfaction.
- Developed quality control protocols ensuring maintenance of high standards in product offerings.
Flight Attendant
Frontier Airlines
08.2022 - Current
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Ensured safety and comfort of customers onboard aircraft.
- Managed medical emergencies calmly and competently following established protocols while consulting with the cockpit crew as needed.
- Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a cheerful outlook.
- Collected trash, tidied up aisles, and wiped down surfaces during and in between flights to keep cabin clean.
- Advised passengers of flight regulations to maximize safety and security.
- Supported passengers with special needs and aided wheelchair passengers.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing directions to seats.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passengers' questions about flight, aircraft, and destination.
- Answered passenger questions and provided solutions to issues arising during flights.
- Welcomed passengers aboard and provided overview of safety procedures.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Offered personalized assistance to children, elderly, and passengers with special needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Relayed updates and information to passengers after confirming key details with pilot.
- Completed pre-flight safety checks to reinforce passenger safety.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Assisted passengers with storing luggage and helped locate seating.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Performed pre-flight safety checks to verify oxygen masks, life jackets, and other emergency equipment in good working order.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Performed pre-flight cabin checks to maintain operational safety equipment.
Advanced Fire Fighter
Dix Hills Fire Department
09.2021 - Current
- Developed strong relationships with fellow first responders by participating in joint training exercises and supporting mutual aid agreements.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Prepared incident reports detailing personnel, location, and results of each call.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated fire hoses, hydrants, and extinguishers to eliminate fire and prevent them from spreading.
- Diagnosed and located hazardous materials and other sources of fires.
- Inspected fire and life safety systems and equipment for proper placement at property.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
- Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks, and fire tools.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Completed training to stay in peak physical fitness and manage challenging tasks.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Assisted with regular maintenance of firefighting equipment.
Emergency Medical Technician Critical Care
Dix Hills Fire Department
04.1989 - Current
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with lucid patients to gather incident and medical history information.
- Executed emergency diagnostic procedures to treat patients, including stomach suction, airway management, and heart monitoring.
- Trained dozens of EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation, and splinting.
- Administered tests and medication to stabilize patients in field or in transit.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Restocked ambulances with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Quickly recognized patient needs based on conditions and administered medications for specific situations.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Served as principal liaison between emergency medical response department and other city departments, public organizations, and private agencies.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Controlled wounds and injuries in-route to hospitals, prep patients for advanced treatments or maintaining pre-arrival conditions.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Recorded situational triages, medication administration and patient statuses using the latest software to collect data on EMT effectiveness and emergency preparedness.
- Executed stomach suction, airway management, and heart monitoring to treat patients.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Used IV medication to administer treatments in specific situations with accuracy, safety, and speed.
Gate/Airline Ticket Agent
Spirit
09.2021 - 07.2022
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Directed passengers to correct airport terminal locations.
- Sold, printed, and issued tickets to guests.
- Checked baggage at gate and loaded it onto ramp.
- Trained fresh staff members in using airline reservation systems efficiently, resulting in shorter learning curves.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Contributed to team success by meeting or exceeding monthly ticket sales targets consistently.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Provided passengers with up-to-date flight information, managing expectations during delays or cancellations.
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
Security Guard
BUFSD
04.2017 - 08.2021
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with all levels of personnel and public.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Detailed theft, access violations, and other incidents with reports to boost future criminal or civil remediation success.
Security Officer
Cold Spring Harbor Laboratory
08.2015 - 08.2021
- Authorized entrance papers and granted or denied entrance to building.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Drafted detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
Security Officer
Jones Beach Theater
05.2005 - 08.2021
- Identified and challenged potentially unauthorized individuals for screening and detention to prevent access to restricted areas.
- Reported suspicious activities and persons to law enforcement.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Performed deep searches and pat downs to look for unauthorized materials and items such as weapons.
Security/EMT-A
Newsday/Cablevision
02.2013 - 03.2017
- Communicated with lucid patients to gather incident and medical history information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Trained for years as an EMT in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
New York City Police Officer
New York City Police Department
01.1987 - 01.2007
- Translated command mandates into actionable policies for frontline officers and detectives.
- Actively patrolled assigned areas to prevent and detect roadway crimes.
- Reported deficient streetlights, signs, and road surfaces to keep residents safe.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support, as necessary.
- Responded quickly to suspected bomb threats and evacuated buildings to search for explosive devices.
- Delivered expert courtroom testimony to support twenty criminal cases per year.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Obtained information from arrested subjects to conduct debriefings.
- Developed efficient organizational system for case records, reports, logs, and agendas.
- Maintained tight controls during static and mobile surveillance operations to protect validity and usefulness of evidence collected.
- Managed citation and traffic violation paperwork.
- Debriefed arrested individuals to collect essential information for ongoing investigations.
- Booked suspects into custody by processing mug shots and fingerprints.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Education
Associate of Science - Paralegal Studies
Eastern Gateway Community College
Steubenville, OH07-2021
Skills
- Superb surveillance skills
- Legible report writing
- Keen observer
- Security camera monitoring
- Security operations experience
- Safety and security
- Firearms expertise
- Criminal law
- Proficiency In MS Office
- Criminal Laws
- Conflict Resolution
- Civil Law
- Criminal Law Knowledge
- Excellent Investigative and Reporting Skills
- Legal Jargon Knowledge
- Passenger safety management
- Training and Development
- Aircraft Restocking
- Cleanliness and sanitation
- Food and beverage preparation
- Crew Coordination
- Public Speaking
- First Aid
- Passenger Behavior Monitoring
- Team Collaboration
- Flight systems knowledge
- Quality Assurance
- Restroom Monitoring
- Strong Work Ethic
- Issue Resolution
- Evacuation Procedures
- Passenger Assistance
- Guest Services
- FAA Regulations
- Aircraft Emergency Reports
- Safety Demonstrations
- Passenger Needs Assessment
- Food and Beverage Service
- Verbal and written communication
- Regulatory Compliance
- Sales expertise
- Preflight briefings
- Equipment Oversight
- Passenger Interaction
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Staff development
Accomplishments
- Collaborated with team of 10 in the development of different pilates moves.
Certification
- Notary Public
- Emergency Medical Technician Critical Care
- Advanced Firefighting
- Critical Incident Management provider
- CPR instructor
- pilates instructor, american sports and fitness association and club Pilates - over 500 hours
Timeline
Manager
Pure Green
11.2024 - Current
Flight Attendant
Frontier Airlines
08.2022 - Current
Advanced Fire Fighter
Dix Hills Fire Department
09.2021 - Current
Gate/Airline Ticket Agent
Spirit
09.2021 - 07.2022
Security Guard
BUFSD
04.2017 - 08.2021
Security Officer
Cold Spring Harbor Laboratory
08.2015 - 08.2021
Security/EMT-A
Newsday/Cablevision
02.2013 - 03.2017
Security Officer
Jones Beach Theater
05.2005 - 08.2021
Emergency Medical Technician Critical Care
Dix Hills Fire Department
04.1989 - Current
New York City Police Officer
New York City Police Department
01.1987 - 01.2007
Associate of Science - Paralegal Studies
Eastern Gateway Community College