Susan Johnson
North Palm Beach
Summary
Accomplished Licensed Massage Therapist with a proven track record at Balance Spa, enhancing client wellness through expert application of deep tissue and Swedish massage techniques. Renowned for exceptional communication skills, fostering client relationships that boosted retention. Skilled in aromatherapy, contributing to a serene therapeutic environment. Achieved notable client satisfaction by personalizing sessions to individual needs.
Personable and dedicated with deep understanding of therapeutic massage techniques and human anatomy, combined with strong communication skills and client-focused service. Proficient in Swedish and deep tissue massage, and knowledgeable about creating tailored treatment plans based on individual client needs. Committed to enhancing client well-being and relaxation through expert touch and care.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Licensed Massage Therapist
Balance Spa
09.2021 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
Licensed Massage Therapist
Hand and Stone Massage and Facial
06.2021 - 09.2021
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
- Demonstrated flexibility in scheduling availability, accommodating client needs by offering evening or weekend appointments when necessary.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
Education
Bachelor of Science - Crisis And Disaster Management
Everglades University
Boca Raton, FL08-2025
License - Massage Therapy
Cortiva Institute Massage Therapy & Skin Care
Pompano Beach, FL05-2021
Skills
- Reflexology techniques
- Deep tissue massage
- Therapeutic touch
- Swedish massage
- Prenatal massage
- Sports massage
- Chair massage
- Scalp massage
- Effective communications
- Aromatherapy and reflexology
- Licensed massage therapist (LMT)
Timeline
Licensed Massage Therapist
Balance Spa
09.2021 - Current
Licensed Massage Therapist
Hand and Stone Massage and Facial
06.2021 - 09.2021
Bachelor of Science - Crisis And Disaster Management
Everglades University
License - Massage Therapy
Cortiva Institute Massage Therapy & Skin Care
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