Susan Moore
Oxford,PA
Summary
Adept at multitasking and problem-solving, I significantly enhanced customer satisfaction and sales goals attainment at Lowes Home Improvement. My effective communication and team-building skills, coupled with expertise in inventory management and customer service, fostered strong customer relationships and a positive shopping experience, contributing to a notable increase in loyalty and repeat business.
Overview
14
14
years of professional experience
Work History
Retail Sales Specialist
Lowes Home Improvment
02.2014 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
- Issued receipts and processed refunds, credits, or exchanges.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Educated customers on available financing options, assisting them in making informed purchasing decisions.
- Tightened security around store to reduce shrink and alleviate theft.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently, ensuring accuracy in handling cash payments or credit card authorizations.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Warehouse Worker
Lowes Distribution Center
11.2015 - 05.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Reduced waste, implementing recycling procedures for packaging materials.
Warehouse Packer
CTDI - Communications Test Design
02.2011 - 03.2012
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Created shipping labels to complete daily order processing.
- Loaded merchandise into specific packages suited for product dimensions.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Organized items on racks, shelves and bins to maintain established order.
- Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
- Assisted in inventory control measures, conducting regular counts for stock accuracy.
- Operated manual pallet jacks and forklifts to move and store materials.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
Avon Grove High School
West Grove, PA06-1990
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Team building
- Cash handling accuracy
- Teamwork and collaboration
- Customer service
- Friendly and outgoing
- Relationship building
- Sales goals attainment
- Inventory audits
Accomplishments
- Achieved my sales goal by over $12,000 from the previous year with accuracy and efficiency.
Timeline
Warehouse Worker
Lowes Distribution Center
11.2015 - 05.2018
Retail Sales Specialist
Lowes Home Improvment
02.2014 - Current
Warehouse Packer
CTDI - Communications Test Design
02.2011 - 03.2012
High School Diploma -
Avon Grove High School
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