Susan Morgan
Wilmington,Delaware
Summary
Highly accomplished Market Access professional with a proven track record of delivering value-added insights and driving informed business decisions. Skilled in cross-functional collaboration, project management, and data analysis. Strong expertise in the pharmaceutical industry.
Overview
18
18
years of professional experience
Work History
Market Access Insights, Associate Director
AstraZeneca Pharmaceuticals
08.2018 - Current
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Partnered with multiple business segments including Specialty, National Payer, Contract Strategy and Access Services to deliver value added insights to all for more informed business decisions working closely with Senior Directors and Executive Directors
- Lead in Answer Rocket Implementation including requirement gathering incorporating end user input; design, testing, training and implementation across several cross-functional areas.
- Employed innovative ideas to gain efficiencies for Pre-launch activities to allow for better patient access during launch.
Market Access Insights and Analytics, Senior Analy
AstraZeneca Pharmaceuticals
09.2017 - 08.2018
- Collaborate cross functionally with market access customer facing teams, internal insights colleagues, and external vendors on various ad hoc projects
- Provide analysis and insight of data and information that is relevant to internal market access stakeholders
- Coordinate primary and secondary market research projects to help identify areas for improvement and provide insight to facilitate change
- Partner with Oncology GPO team to identify reporting gaps and expedite addition and changes in reporting structure to better meet needs of GPO team
- Proactively established onboarding process for Market Access Insights and Analytics team providing team members access to all relevant programs and websites by start date to increase productivity
- Executed addition of new suite of customer information and news services for specialty channel team and provided new services training
- Performed as interim specialty channel Market Access Insight Leader
- Collaborated with stakeholders to identify business needs and data sources.
Senior Claims Specialist
AstraZeneca Pharmaceuticals
06.2014 - 09.2017
- Performed as Project Fusion (Model N) UBC subject matter expert by gaining proficiency in user interface and logic driving Model N for both contracts and claims
- Learned detailed interpretation of AstraZeneca contracts required to build and implement contracts
- Provided training upon implementation of Model N.
- Created process documents with detailed step by step instructions to help decrease implementation learning curve
- Developed strong working relationship with Model N and Highpoint vendors to ensure open communication and capitalize on improvement opportunities
- Processed claims request for clients through quarterly verification of formulary, detailed utilization review and justification of claims differences
Senior Consultant
IQVIA
10.2012 - 06.2014
- Provided daily onsite support for AstraZeneca’s Diabetes Commercial Insights (CI) team
- Created performance analytics summary on weekly/monthly basis by utilizing IQVIA national level sales and prescription data
- Collaborated across AstraZeneca and BMS CI teams, as well as supported Brand Management teams, to provide daily, weekly and monthly Ad Hoc reporting
Senior Client Service Analyst /Client Service Analyst
IQVIA
01.2006 - 06.2014
- Participated in two-year pilot program for creation of IQVIA Business Process Management Tool; responsibilities included reporting anomalies, identifying additional requirements and providing supplemental training when program launched
- Coordinated with clients on defining their markets and report creation
- Assessed and developed quality improvement initiatives for implementation across wide range of departments to ensure that all client interactions were aligned, resulting in increased client satisfaction
Education
Bachelor of Science - Business Administration
Rowan University
Glassboro, NJ05.1995
Skills
- Insights and Analytics
- Cross Functional Collaboration
- Key Relationship Management
- Process Improvement
- Project Management
- Leadership
- Onboarding and Training
- Analytical Thinking
- Relationship Building
- Hiring and Training
- MS Office
- Market Research
Timeline
Market Access Insights, Associate Director
AstraZeneca Pharmaceuticals
08.2018 - Current
Market Access Insights and Analytics, Senior Analy
AstraZeneca Pharmaceuticals
09.2017 - 08.2018
Senior Claims Specialist
AstraZeneca Pharmaceuticals
06.2014 - 09.2017
Senior Consultant
IQVIA
10.2012 - 06.2014
Senior Client Service Analyst /Client Service Analyst
IQVIA
01.2006 - 06.2014
Bachelor of Science - Business Administration
Rowan University
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