Susan Morganflash
Marseilles,Illinois
Summary
Dedicated healthcare professional with extensive experience as a Certified Nursing Assistant and Medical Office Assistant. Excelled in providing high-quality patient care, mastering sterile techniques, and ensuring HIPAA compliance. Skilled in sterilization techniques, instrument handling, and maintaining aseptic conditions. Strong focus on teamwork and adapting to dynamic surgical needs. Known for critical thinking, reliability, and commitment to excellence in patient care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
OSF OnCall Urgent Care
06.2019 - 08.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Certified Nursing Assistant
Regency Nursing & Rehabilitation Centers
02.2016 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Certified Nursing Assistant
Aperion Care
12.2013 - 01.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge.
- Prevented pressure ulcer development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
Education
State Certified Program - Surgical Technician Certificate
Illinois Valley Community College
Oglesby, IL11-2024
High School Diploma -
Earlville Jr./Sr. High School
Earlville, IL05-1990
State Certified - Certified Nursing Assistant
Illinois Valley Community College Vocational
Oglesby, IL05-1989
Skills
- Critical thinking
- Sterile technique proficiency
- HIPAA compliance
- Direct patient care
Certification
- Certified in Restorative Rehabilitation
- Certified in Restorative Dining
- Certified in Swallowing Technique
- Certified in Alcohol/Drug Testing for DOT Physicals
Timeline
Medical Office Assistant
OSF OnCall Urgent Care
06.2019 - 08.2024
Certified Nursing Assistant
Regency Nursing & Rehabilitation Centers
02.2016 - 05.2019
Certified Nursing Assistant
Aperion Care
12.2013 - 01.2016
- Certified in Restorative Rehabilitation
- Certified in Restorative Dining
- Certified in Swallowing Technique
- Certified in Alcohol/Drug Testing for DOT Physicals
State Certified Program - Surgical Technician Certificate
Illinois Valley Community College
High School Diploma -
Earlville Jr./Sr. High School
State Certified - Certified Nursing Assistant
Illinois Valley Community College Vocational
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