Susan Mosing
Hospital Representative
Wisconsin Rapids,WI
Summary
Organized team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing Patient Registration, and adapting to dynamic work environments. Known for strong communication skills, reliability, flexibility, conflict resolution and strong organizational skills. Strong facilitator at working cross-departmentally and builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Excellent trainer and mentor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Registration Team Lead
Aspirus Stevens Point Hospital
08.2005 - 11.2025
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Increased patient registration efficiency
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Onboarded and trained newly hired team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different departments (cross trained) to provide optimal coverage and meet organizational goals.
Education
Associate Degree - Human Resources/Business Administration
Mid-State Technical College
Wisconsin Rapids, WI05-2000
Skills
Coaching and mentoring
Relationship building
Attention to detail
Conflict resolution
Schedule management
Performance monitoring
Complaint resolution
Employee training
Workflow management
Teamwork and collaboration
Mentoring
Problem-solving
Team supervision
Team motivation
Overseeing daily activities
Certification
- CPR Certification
- Onboarding Ambassador
Languages
English
Professional Working
Timeline
Patient Registration Team Lead
Aspirus Stevens Point Hospital
08.2005 - 11.2025
Associate Degree - Human Resources/Business Administration
Mid-State Technical College