Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Susan M. Reccelle

Tujunga,CA

Summary

Seasoned Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.

Overview

17
17
years of professional experience

Work History

Clinic Manager

Pacific Fertility Center
Glendale, USA
12.2016 - Current
  • Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
  • Managed daily operations of the clinic.
  • Developed policies and procedures for the clinic to ensure quality service delivery.
  • Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
  • Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
  • Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
  • Coordinated with external vendors and suppliers to procure needed equipment or supplies at competitive prices.
  • Reviewed reports on operational performance metrics to measure efficiency levels.
  • Organized educational seminars for healthcare professionals working at the clinic on topics such as infection control protocols or safety guidelines.
  • Oversaw ordering, purchasing and maintenance of clinical equipment.
  • Ensured clinic compliance with federal, state, and local healthcare regulations.
  • Negotiated contracts with suppliers and service providers to secure cost-effective solutions.
  • Led staff meetings to communicate updates, gather feedback, and discuss strategies.
  • Managed a team of healthcare professionals, including hiring, training, and performance evaluations.

Billing Clerk

NBCUniversal
Universal City, USA
04.2015 - 12.2016
  • Maintained customer accounts by recording account information, reconciling discrepancies.
  • Processed invoices and payments accurately and promptly.
  • Verified billing data with client contracts to ensure accuracy of invoicing.
  • Researched and resolved discrepancies in payment processing.
  • Prepared periodic reports detailing accounts receivable status.
  • Developed processes to improve efficiency and accuracy of billing process.
  • Reviewed customer files to make sure all documentation was complete and accurate.
  • Prepared bills, invoices, and bank deposits as needed.
  • Provided assistance to Accounting Department staff during month-end close process.
  • Corresponded with customers regarding their accounts, making adjustments when necessary.
  • Assisted with other administrative tasks as assigned.

Billing and Authorizations Specialist

Steven L. Hartford, M.D.
Glendale, USA
06.2007 - 04.2015
  • Created encounters and submitted claims to insurance companies on a daily basis to ensure timely filing and payments.
  • Ensured accuracy of patient accounts.
  • Facilitated specialty service approvals required for patients.
  • Confirmed precise benefit details with various healthplans including PPO and HMO.
  • Accurately recorded patient and insurance company payments on their respective accounts.
  • Stayed informed about recommendations from ABOG pertaining to obstetrics and gynecology disciplines.

Education

Verdugo Hills High School
Tujunga, CA

College of the Canyons
Valencia, CA

Skills

  • Healthcare administration
  • Scheduling
  • Bookkeeping oversight
  • Clinical management
  • Conflict Resolution
  • Performance monitoring
  • Communication
  • Inventory and restocking
  • Team building
  • Training and mentoring
  • Medical Billing
  • Performance Evaluation
  • Recruit well-qualified staff
  • Multidisciplinary team collaboration
  • Accreditation support
  • Strategic Planning
  • Patient satisfaction
  • Problem-solving abilities
  • Vendor Management
  • Operational Efficiency

References

References available upon request.

Timeline

Clinic Manager

Pacific Fertility Center
12.2016 - Current

Billing Clerk

NBCUniversal
04.2015 - 12.2016

Billing and Authorizations Specialist

Steven L. Hartford, M.D.
06.2007 - 04.2015

Verdugo Hills High School

College of the Canyons
Susan M. Reccelle