SUSAN MUEGGE
Bloomington,IL
Summary
Highly skilled and detail-oriented property casualty insurance sales rep of 15 years agency combined with a four years customer support sales assistant and two years of assisting in underwriting for State Farm. Seeking a challenging position in a reputable insurance company. Committed to providing accurate risk assessment, exceptional customer service, and maintaining profitable underwriting portfolios.
Overview
32
32
years of professional experience
Work History
Underwriting Auto Assistant
State Farm Insurance Company
11.2022 - Current
- Assisted property casualty underwriters in reviewing and processing insurance applications.
- Collaborated with underwriting team to ensure accuracy and efficiency in the underwriting process.
- Closely worked with State Farm Agents and helping them to review processing and ensure information is accurately collected.
- Worked closely with a metric driven department to reach all agents accurately and efficiently as possible.
Acquisitions Representative
State Farm Insurance Company
08.2020 - 11.2022
- Licensed in all 50 states to sell property casualty insurance.
- Worked closely with customers and agents to accurately underwrite and collect information to maintain current customers and gain new business.
- Assists new and existing policyholders through the needs-based discovery and solution based conversation to select and customize products.
Sales Support Representative
State Farm Insurance Company
04.2019 - 08.2020
- Enhanced customer satisfaction by promptly resolving issues and addressing issues.
- Licensed to sell auto and home in 50 states. Helped customers with policy changes and helping set up new policies.
- Worked closely with customers to help manage the risk and help provide appropriate insurance for the customers needs.
Licensed Insurance Sales Representative
Tom Brokaw State Farm Insurance
01.2017 - 04.2019
- Collaborated with underwriters to evaluate risks, develop pricing strategies, and ensure accurate policy quotes for clients.
- Conducted thorough needs assessments for prospective clients, identifying gaps in existing coverage and recommending appropriate solutions accordingly.
- Improved client retention rates through excellent relationship-building skills and proactive follow-ups.
- Sold auto, home, life, and other various insurance products to individuals based on an insurance risk needs analysis assessment.
- Provided ongoing support to existing clients, ensuring they remained satisfied with their coverage and the company's services.
Licensed Insurance Sales Representative
Bill Schmidt State Farm Insurance
04.2003 - 09.2014
- Assisted customers with their needs assessments by identifying gaps in existing coverage and recommending appropriate solutions accordingly.
- Licensed to sell auto, home, life and health and assisted clients on advice on insurance products, guiding clients towards suitable coverage options for their specific situations.
- Improved client retention rates through excellent relationship-building skills and proactive follow-ups.
- Provided ongoing support to existing clients, ensuring they remained satisfied with their coverage and the company.
Assistant Director
Debra T Thomas Learning Center 2
08.1993 - 03.2003
- Communicated closely between teachers, parents, and administrators to foster a collaborative learning environment.
- Closely worked with Department of Human Services to make sure applicants were recorded and documented in order to receive childcare assistance.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Assisted the Director in developing innovative programs to improve students academic performance and retention rate.
Education
Family and Consumer Sciences Degree -
Illinois State University
Bloomington, IL12.1999
Skills
- Time management
- Computer skills
- Attention to detail
- Flexibility and adaptability
- Multitasking and organization
- Task prioritization
- Product and service sales
- Teamwork and collaboration
Timeline
Underwriting Auto Assistant
State Farm Insurance Company
11.2022 - Current
Acquisitions Representative
State Farm Insurance Company
08.2020 - 11.2022
Sales Support Representative
State Farm Insurance Company
04.2019 - 08.2020
Licensed Insurance Sales Representative
Tom Brokaw State Farm Insurance
01.2017 - 04.2019
Licensed Insurance Sales Representative
Bill Schmidt State Farm Insurance
04.2003 - 09.2014
Assistant Director
Debra T Thomas Learning Center 2
08.1993 - 03.2003
Family and Consumer Sciences Degree -
Illinois State University
Similar Profiles
Tequessa HunterTequessa Hunter
Total Loss Claim Specialist at State Farm Insurance CompanyTotal Loss Claim Specialist at State Farm Insurance Company
Michael NestickMichael Nestick
Medical Claims Specialist at State Farm Insurance CompanyMedical Claims Specialist at State Farm Insurance Company
Brody SmithBrody Smith
Auto Underwriter at State Farm Insurance CompanyAuto Underwriter at State Farm Insurance Company